Sales Executive

Right Legal Group; East Midlands; On-site; GBP 23,000 - 28,000; Full time

Job summary

A legal services firm in Derby seeks a Sales Executive to be the first point of contact for clients, helping them with Wills and Estate Planning. Responsibilities include making outbound calls, managing client enquiries, and building relationships. Ideal candidates come from sales or customer service backgrounds, with strong communication skills. The role offers competitive salary plus commission, and a supportive culture promoting personal development.

Benefits

Health benefits

22 days holiday

Pension contributions

Professional development qualifications

Qualifications

• Strong background in sales, customer service, or hospitality.
• Confidence in communication over the phone and in writing.
• Ability to thrive in a fast-paced, people-focused environment.

Responsibilities

• Make outbound calls to understand client needs and schedule appointments.
• Handle incoming client enquiries and recommend services.
• Build and maintain long-lasting relationships with clients.

Skills

Sales experience

Customer service

Communication skills

Resilience

Empathy

Job description

Join to apply for the Sales Executive role at Right Legal Group

Location: Derby | Salary: £23,810 Per Annum + Attractive commission scheme

About Us: Redefining The Future Of Legal Services

At Right Legal Group, we are reshaping legal services to be clear, accessible, and truly client‑focused. Traditional legal processes can feel overwhelming, but our mission is to simplify them, offering expert guidance with confidence and care.

As specialists in estate planning and wills, we go beyond financial security helping people leave behind emotional legacies, ensuring that their values, stories, and wishes are carried forward for generations.

At the heart of everything we do is a commitment to keeping families together, providing tailored legal solutions that offer peace of mind, protection, and continuity. Our team thrives on innovation, collaboration, and meaningful impact for the clients we serve and the professionals who make it happen.

The Opportunity: Sales Executive

As a Sales Executive at Right Legal Group, you'll be the first point of contact for clients looking to protect their legacy through tailored Wills and Estate Planning services. This isn’t your typical sales role; it’s about building trust, understanding people’s needs during sensitive moments, and guiding them toward the right legal support.

You’ll be responsible for making outbound calls, handling inbound enquiries, and booking consultations for our Legal Advisors. Along the way, you’ll develop a deep understanding of our legal services, learn how to explain them clearly, and support clients through their journey with empathy and professionalism.

This is an exciting opportunity to step into the legal industry without needing a law degree—perfect for anyone from a customer‑focused background looking for a new career path with real purpose, structure, and progression.

What You’ll Do: Key Responsibilities

• Make outbound calls to understand client needs and schedule appointments for our Legal Advisors.
• Handle incoming client enquiries and identify the appropriate services required.
• Assess client requirements and recommend suitable products and services aligned with their unique circumstances.
• Build and maintain long‑lasting relationships with clients, fostering trust and loyalty.
• Update and manage the sales database to ensure consistent client communication and engagement throughout their journey.
• Achieve individual targets and KPIs while adhering to business processes and regulatory requirements.
• Participate in ongoing training and development opportunities to support your growth and the company’s success.

Leadership & Collaboration

• Work closely with Legal Advisors, Client Services colleagues, and other departments to ensure smooth client handovers.
• Share insights and feedback with the Client Experience Manager to improve processes and client engagement strategies.
• Support and encourage a positive, collaborative team culture.

Legal & Compliance

• Ensure all client interactions, recommendations, and data handling are compliant with SRA regulations, GDPR, and internal policies.
• Maintain accurate client records, ensuring all documentation is stored securely.
• Follow all relevant scripts and processes to ensure transparency and accuracy in client communication.

Client Experience

• Deliver a professional, empathetic, and personalised service at every stage of the client journey.
• Proactively manage follow‑ups to keep clients informed and engaged.
• Respond to client concerns or queries promptly, resolving issues to a high standard.
• Act as an ambassador for Right Legal Group’s values and brand.

What We’re Looking For

• A strong background in sales, customer service, or hospitality with a drive to succeed.
• A passion for understanding client needs and delivering a 5‑star experience.
• Confidence communicating both over the phone and in writing.
• Resilience, drive, and motivation to hit and surpass performance goals.
• Thrives in a fast‑paced, people‑focused environment.
• A self‑starter with a positive attitude and professional outlook.

Why Join Right Legal Group

• Empowering culture with a workplace built on empowerment and ownership, where collaboration replaces hierarchy.
• Annual career planning support, giving employees the opportunity annually to submit a Personal Business Plan.
• Professional development qualification, with opportunities to apply for a qualification funded by the business.
• Health benefits through Westfield Health, including 24/7 well‑being resources and healthy extras.
• 22 days holiday (plus bank holidays), increasing to 25 days after 2 years continuous service.
• Team celebrations and events, from socials to get‑togethers.
• Pension contributions through our provider, NEST.

The Application Process

• Intro call with our recruitment team.
• 1st stage Teams call interview with the Client Experience Manager.
• 2nd stage interview in person at our Derby Head Office.