Sales Engineer

The SaaSiest Company; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mobile management solutions company is seeking a Sales Engineer to join their team in Solihull. This hybrid role focuses on providing technical support, consultative selling, and collaborating with the sales team to enhance customer experiences. The ideal candidate will have 3-5 years of experience in mobile device management and strong communication skills. You'll work with cutting-edge technologies and be part of a dynamic environment with growth opportunities.

Benefits

Opportunities for professional growth

Work with cutting-edge technology

Supportive company culture

Qualifications

• Minimum of 3-5 years of experience in mobile device management.
• Prior experience in a technical customer-facing role is essential.
• Excellent communication skills are necessary.

Responsibilities

• Develop and grow revenue through consultative selling.
• Provide email and telephone-based presales technical support.
• Collaborate with the regional sales team consultatively.

Skills

Technical customer support

Sales skills

Communication

Problem-solving

Networking knowledge

Education

Bachelor's degree or equivalent

Tools

Mobile device management solutions

SaaS

MS SQL Server

Job description

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Job title: Sales Engineer (Technical)

Location: Solihull, UK - Hybrid

Type of Role: Permanent, Full Time

Who We Are

SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, demonstrate your strong lateral thinking abilities whilst working in a fast-paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI.

Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on presales cases as needed. This position demands a high level of customer service through all interactions as a SOTI representative.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You Will Do

• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken, and caring persona as an effective representative of SOTI.
• Provide email and telephone-based presales technical support for our software products.
• Perform production demonstrations that articulate the business and technical value of SOTI solutions.
• Collaborating with the regional sales team consultatively with clients/stakeholders. Helping them to envision the possibility of mobility.
• Educate on and facilitate SOTI solutions that can effectively address business and technical outcomes, positioning business value to customer organizations' decision-makers.
• Present the solution architecture, including all technical aspects of the product and supporting systems.
• Provide pre-sales technical support, installing and configuring enterprise software solutions during POC to prospective customers.
• Communicate with internal product development teams to resolve product issues and generate recommendations for product roadmaps (feature requests).
• Assist with the execution of internal team projects and initiatives.

Experience You Will Bring

• Minimum of 3-5 years of work experience with experience related to mobile device management solutions and enterprise mobility (Android, iOS, Linux, Windows), BYOD, SaaS
• Prior experience working in a technical customer-facing role. Ideally, as a pre-sales / sales engineer.
• Excellent written and verbal communication with demonstrated ability to communicate the complexities of technical programs.
• Knowledge of computer networking principles (DNS, IP network, Firewalls, etc.).
• Knowledge of Single Sign-On (SSO), Identity Application Management (IAM), Security Assertion Markup Language (SAML), the Identity provider (IdP).
• Knowledge of certificate authorities, certificate management & distribution, and encryption methodologies (SHA1/2, TLS, etc.).
• Knowledge of Active Directory, LDAP protocol, and identity management systems.
• Understanding and experience with Databases (i.e., MS SQL server, MY-SQL, MongoDB, etc.).
• Understanding and/or knowledge of business processes & sales cycle
• Knowledge of containerization and virtualization.
• Work autonomously with minimum supervision.
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

Nice to Have Qualifications:

• Cisco Certified Network Associate or equivalent.
• Microsoft Certified Technology Specialist (MCTS) - Exchange or equivalent experience.
• Understanding or knowledge of Cloud Computing or certification like AWS Certified Solutions Architect - Associate.
• Android Enterprise Professional.
• Any formal sales training - value selling, SPIN, Miller Heiman.
• Understanding of Rest APIs and coding (i.e., Java Scripting, HTML, etc.)
• Experience with customer service / Incident management software.
• Multilingual capabilities.

About SOTI

SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.

At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.

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