Sales Associate (Harrods) Luxury Home, Beauty and Interiors Brand Permanent contract London, GB[...]

Dweet LTD.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail company in London is seeking a passionate Sales Associate to join their team at Harrods. The ideal candidate will have 2–5 years of luxury retail experience, a passion for design and fragrance, and a track record in clienteling. Responsibilities include driving sales, providing personalized client experiences, and maintaining visual merchandising standards. This is a full-time, permanent position.

Qualifications

• 2–5 years of experience in luxury retail.
• Proven track record in clienteling.
• Strong interpersonal skills.

Responsibilities

• Drive and maximize sales performance.
• Conduct proactive client outreach.
• Maintain visual merchandising standards.

Skills

Luxury retail experience

Clienteling

Strong communication skills

Passion for design and fragrance

Job description

We are partnering with L’objet - a luxury interiors, fragrance and lifestyle brand to help them with their multi-site Harrod's spaces (Home and Fragrance).

Location: Harrods, London

Contract Type: Permanent, Full-time

Experience Required: 2–5 years in luxury retail with passion for decorative objects and/or fragrance

Company Overview

L’OBJET is a design and fragrance house, founded by in 2004 at the intersection of meticulous craftsmanship and timeless sensibility. From its inception, the brand has stood as a beacon of luxury, blending innovation with tradition to create elevated objects of art and lifestyle. The collections reflect a deep passion for detail and quality, created in collaboration with master artisans worldwide.

Position Summary

We are seeking a passionate and results-driven Sales Associate to join their multi-site space in Harrods. This role is ideal for someone who thrives in a luxury retail environment, is passionate about decorative arts, fragrances and understands the power of authentic human connection through clienteling.

As a key representative of L’OBJET, you will support the Store Manager in delivering exceptional service, achieving sales targets, and building lasting client relationships through one-to-one engagement, outreach, and personalized experiences.

Key Responsibilities

• Sales & Business Development
  • Drive and maximise sales performance to achieve individual and store targets.
  • Identify new opportunities to attract and retain clientele, including local outreach and networking efforts.
  • Support Omni-channel development to enhance the client journey across platforms.
  • Actively contribute to achieving KPIs through one-on-one appointments and tailored client experiences.
• Client Experience & Clienteling
  • Provide personalised, one-to-one clienteling that builds long-term relationships and loyalty.
  • Conduct proactive client outreach (calls, emails, messages) to follow up on purchases, share product launches, or invite clients to private events.
  • Cultivate a strong private appointment culture, ensuring a curated and memorable experience for every client.
  • Deliver exceptional customer service in all interactions, anticipating client needs and exceeding expectations.
• Brand Representation
  • Embody the brand’s values and aesthetic, acting as a true ambassador of L’OBJET.
  • Maintain visual merchandising standards and contribute to an elevated store atmosphere that reflects the brand’s identity.
  • Stay informed and passionate about the full product offering, including home décor, fragrance, and gifting collections.

Qualifications & Skills

• 2–5 years of experience in luxury retail, with specific experience either in fragrance and/or for decorative objects.
• Proven track record in clienteling and developing a loyal customer base.
• Strong communication and interpersonal skills; confident, engaging, and service-oriented.
• Passion for design, fragrance, and craftsmanship.
• Self-motivated, proactive, and adaptable in a fast-paced, high-touch environment.