Sales Associate - Harrods Balmain Permanent contract London, GB Clienteling Performance Oriente[...]

Dweet LTD.; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A luxury retail company in London seeks an experienced team member to join their Balmain Women Team at Harrods. The role involves ensuring top-tier customer care and maintaining a loyal client base. Candidates should have over 3 years of experience in a similar role within a Couture House and possess strong communication and organizational skills. Knowledge of luxury service standards and a client book is a plus.

Qualifications

• 3+ years of experience in a similar role, preferably in a luxury department store.
• Familiarity with luxury brand service standards and a client book of potential clients.
• Excellent verbal and written communication skills in English.

Responsibilities

• Ensure the highest level of customer care in line with service expectations.
• Build and maintain a loyal client base with personalized service.
• Maintain organization and cleanliness, and restock storewide.

Job description

Overview

Join our Balmain Women Team in Harrods and be part of the exciting project of evolving in our Boutique!

Your assignment will be the following:

1. Ensure the highest level of customer care, in line with Balmain’s specific service expectations
2. Build and maintain a loyal client base, and retain customer loyalty by providing clients with personalized service
3. Help to maintain organization, cleanliness, and restock storewide
4. Work as part of a team to meet brand and store objective
5. Comply with Balmain policies and procedures
6. Maintain and operate an efficient stock room enabling the sales team to maximize profitable sales
7. Ensure stock loss is minimized by conducting weekly rotative inventories and stock takes
8. Handle back of house activities and administrate stock room

Qualifications

1. This position requires at least 3 years of experience on a similar assignment within a strong Couture House like ours. A first experience within a department store, at Harrods would be ideal.
2. Candidates have to be familiar with luxury brand service standards and bring a clientbook of potential significant clients.
3. Regular attendance and punctuality.
4. Ability to professionally interact with management and coworkers.
5. Excellent verbal and written communication skills in English. A second language would be ideal.
6. Strong organisational skills, multi-tasking and prioritizing capabilities.