Sales Associate - Flagship Womens

Thom Browne, Inc.; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion brand in London is seeking an experienced individual to achieve sales targets and deliver exceptional customer service. The ideal candidate must have at least 3 years of experience in luxury retail, possess strong product knowledge, and demonstrate effective communication skills. The position offers competitive pay, a company uniform, and career development opportunities.

Benefits

Highly competitive pay

Company uniform

Diverse and inclusive working environment

Career progression and development programs

Qualifications

• Minimum 3 years of experience in luxury retail or customer service.
• Fluency in additional languages is a plus.
• Demonstrated proficiency in client relationship management.

Responsibilities

• Achieve and exceed sales plans.
• Provide best-in-class customer service.
• Maintain exceptional product knowledge and brand awareness.
• Support daily shop presentation.

Skills

Luxury retail experience

Client relationship management

Proficiency in communication

Product knowledge

Job description

The Thom Browne brand presents modern, American craftsmanship with precise tailoring. We value respect, collaboration, creativity, and excellence, and seek ambitious individuals who uphold exceptional craftsmanship.

THE ROLE

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; build strong client relationships, regularly communicate and provide updates, and maintain a viable, well-organized client network.
• Maintain exceptional product knowledge and brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are upheld.
• Maintain awareness of product selections, core/seasonal styles, ecommerce offerings, full-priced merchandise, markdowns, best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, and process shipment/transfers in a timely manner.
• Manage back stock to keep the floor filled and the stock room in order; communicate regularly regarding stock levels and selling opportunities based on customer feedback.

THE IDEAL CANDIDATE

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency a plus.
• Ability to source prospective clients from existing sphere of influence.
• Demonstrated proficiency in client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong written and verbal communication; entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs