RSPCA Customer Service Advisor

Capita plc.; Rotherham; Hybrid; GBP 25,000; Full time

Job summary

A leading consulting and digital services provider is seeking a Customer Service Advisor in Rotherham. This hybrid role involves supporting RSPCA callers with their needs, ranging from reports of animal cruelty to rehoming queries. The ideal candidate will have customer service experience, strong communication skills, and empathy. You will enjoy a competitive salary of £24,570 per annum along with various perks, including private medical insurance and career progression opportunities.

Benefits

Private Medical Insurance

Health Assessment plans

22 days’ holiday plus public holidays

Pension scheme

Wide range of discounts

Qualifications

• Experience working within a customer service environment.
• Ability to communicate clearly and effectively.
• Good listening skills with the ability to show empathy.

Responsibilities

• Support with inbound calls regarding animal cruelty and rehoming.
• Deliver a service that makes RSPCA callers feel heard and supported.
• Adapt to different situations and learn new processes quickly.

Skills

Customer service experience

Empathy

Effective communication

Quick learner

Job description

RSPCA Customer Service Advisor page is loaded## RSPCA Customer Service Advisorremote type: Hybrydowylocations: Rotherhamtime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano dzisiajjob requisition id: 10115542Salary: £24,570 per annum Start date: 2nd Feb 2026 Permanent: 37.5 hours a week Location: Hybrid working from our Dearne Valley office - two days in office and 3 days from home. Shift: working 5 days out of 7 including 1 weekend day - 8am to 8pm Training: 3 weeks in office working 9:00 AM to 5:00 PM. Office working will continue until deemed competent and then hybrid will begin.**Job title:**RSPCA Customer Service Advisor**Job Description:*** Supporting with inbound calls* Delivering a service which makes RSPCA callers feel heard and supported* Dealing with a range of calls from reports of animal cruelty to rehoming animals* Compassionate with the ability to communicate clearly and effectively* An ability to learn new skills quickly, including adopting new processes and technology* An ability to think on your feet and adapt to different situations* A good listener, who can be empathetic, show patience and adapt their behaviours to suit different callers* Ideally, experience working within a customer service environment.* A quiet space to work on the days you are home based with a strong WIFI connection* A competitive salary of £24,570 per annum* Role will be split between home working and office based in our Dearne Valley site* A wide range of discounts on everything from retail, to health & wellbeing, travel and technology.* Access to Private Medical Insurance & Health Assessment plans* 22 days’ holiday plus public holidays (if you are scheduled to work on a bank holiday you will get a day back in lieu)* Pension scheme* Endless career progression* Choose ‘apply now' to fill out our short application.* Your application will be reviewed by our global recruitment team.* You will be invited to attend a video interview with a member of the recruitment team.**Equal Opportunities**We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] and we’ll get back to you. Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . **For more information about equal opportunities and process adjustments, please visit the Capita Careers website.** **Location:**Rotherham,Zjednoczone Królestwo**Time Type:**Zatrudnienie w pełnym wymiarze godzin**Contract Type:**Stały**Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes – for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business – in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.**