Root Cause Analyst – Complaints & Improvement

Domestic & General Group; United Kingdom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading service provider in the UK seeks a Root Cause Analyst to join their Complaints team. This role, based in a hybrid model, involves managing complaint processes, conducting root cause analysis, and delivering continuous improvement. Candidates should possess strong problem-solving skills, excellent communication abilities, and experience in a customer-focused environment. The position offers great benefits including competitive salary and a flexible working arrangement.

Benefits

Competitive salary and annual discretionary bonus

25 days annual leave plus bank/public holidays

Training opportunities and career progression

Health cash plan

Attractive company pension scheme

Life assurance

Travel loans

Cycle to Work scheme

Employee Assistance Programme

Employee discounts

Qualifications

• Proven experience in a high volume, customer-facing organization, ideally in a complaints operation.
• Ability to prioritize tasks based on urgency and business impact.
• Experience with producing reports and MI meeting defined timelines.

Responsibilities

• Manage complaints reduction plans effectively.
• Conduct analysis and report on complaints activities.
• Identify areas for further root cause analysis.
• Complete necessary documentation per FCA regulations.
• Review complaint categories and enhance MI collection.

Skills

Problem solving

Analytical skills

Communication skills

Attention to detail

Multitasking

Microsoft Excel

Knowledge of warranty sector

Job description

A leading service provider in the UK seeks a Root Cause Analyst to join their Complaints team. This role, based in a hybrid model, involves managing complaint processes, conducting root cause analysis, and delivering continuous improvement. Candidates should possess strong problem-solving skills, excellent communication abilities, and experience in a customer-focused environment. The position offers great benefits including competitive salary and a flexible working arrangement.