Retail Team Leader — Craft Joyful In-Store Experiences

Dunelm; Coleraine; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading homeware retailer in Coleraine is seeking a Retail Team Leader to oversee shop floor operations and enhance customer experiences. The role requires strong management skills, a keen eye for visual merchandising, and a passion for driving team performance. You will support your team in delivering exceptional service and achieving business goals. Ideal candidates have a background in retail or hospitality and are motivated to make shopping enjoyable for customers. This position offers competitive hourly pay.

Qualifications

• Solid management experience in a customer-facing role like retail or hospitality.
• Ability to improve business performance and smash KPIs.
• Passionate about creating memorable shopping experiences.

Responsibilities

• Deliver exceptional customer service and enhance customer satisfaction.
• Promote a culture of upselling and coaching.
• Coach and mentor team members for growth.

Skills

Customer obsession

Team leadership

Visual merchandising

Coaching

Business performance enhancement

Job description

A leading homeware retailer in Coleraine is seeking a Retail Team Leader to oversee shop floor operations and enhance customer experiences. The role requires strong management skills, a keen eye for visual merchandising, and a passion for driving team performance. You will support your team in delivering exceptional service and achieving business goals. Ideal candidates have a background in retail or hospitality and are motivated to make shopping enjoyable for customers. This position offers competitive hourly pay.