Retail Supervisor

Sterling Kohler; St Andrews; On-site; GBP 30,000; Full time

Job summary

A luxurious hotel resort in St Andrews is seeking a Retail Supervisor for their Pro Shop. This role involves leading a retail team to provide exceptional guest service while managing store operations in a premium setting. Candidates should have strong retail background and merchandising experience. This full-time position offers a competitive salary and various staff perks including free meals and discounts throughout the resort.

Benefits

Free meals and refreshments

Exclusive resort discounts

Free access to fitness facilities

Wellness support

Cycle2Work program

Employee Assistance Programme

Qualifications

• Previous retail operational experience is essential.
• Understanding of merchandising and apparel concepts.
• Basic knowledge of accounting/inventory control is preferred.

Responsibilities

• Guide retail team to deliver elevated shopping experiences.
• Maintain operational standards and update documents.
• Supervise merchandising and shop presentation.

Skills

Retail operational experience

Strong merchandising experience

Computer literacy

Job description

About Us

At the heart of the world’s greatest golfing destination, the Old Course Hotel is an AA 5 Red star, award-winning resort centred around active wellbeing and indulgent good times. Part of Kohler Company, the Old Course Hotel is a privately owned resort, priding ourselves on delivering personalised guest experiences to create lasting memories.

Why Join Our Team?

With a reputation as an employer of choice, we are committed to ensuring our associates are our number one priority. St Andrews is the home of golf and we are the home of great guest service. People are our passion and we believe each associate plays a vital role in providing memorable memories to our guests.

We are a forward-thinking employer committed to the Hoteliers Charter and developing our people, which is why we employ based on personality. We believe all skills can be taught. Throughout your career with us, you’ll have access to a wide range of different training opportunities providing routes to progress from within, allowing you to reach your full potential whilst supported by our committed leadership team.

We love celebrating our associate’s success and do so through our employee reward recognition schemes which encompass our ‘HOME’ ethos including Associate of the Month.

Whilst working for one of the most iconic hotels in Scotland, you will be rewarded with a competitive salary, company pension scheme, free onsite car parking, meals whilst on duty, 24/7 access to our employee assistance programme and FREE fitness access. Our benefits don’t end there, in your spare time, we also superb discounts in our restaurants, shops, spa and room rates. Giving you the opportunity to enjoy the many luxuries Old Course Hotel has to offer and experience the 5* service for yourself.

A career at Old Course Hotel, what’s not to love?

About the Role

An opportunity has become available for a Retail Supervisor to join our Golf Retail team here at the Old Course Hotel. Located inside the hotel, our Pro Shop stands as an essential part of the guest experience—offering a curated selection of premium apparel, exclusive merchandise, and luxury golf essential. More than a retail space, the Pro Shop is a welcoming hub where guests are greeted with warm, attentive service and supported by a team dedicated to delivering an exceptional experience.

In this role, you will lead by example, guiding our retail team to deliver an elevated shopping experience while maintaining the operational excellence expected by our guests. This role is ideal for an individual who thrives in a luxury setting, understands premium retail presentation, and is motivated by both operational precision and outstanding guest service.

Your responsibilities will include:

• Oversee and support Retail Assistants during daily shifts, ensuring exceptional service and adherence to luxury standards.
• Maintain and update operational documents including procedures manuals, training materials, and SOPs.
• Ensure stockrooms and office areas remain impeccably organised and aligned with company expectations.
• Lead daily store walks to identify merchandising, housekeeping, and pricing needs.
• Supervise merchandising standards, general shop presentation, and cleanliness throughout the outlet.
• Monitor inventory processes including receiving, ticketing, pricing, mark‑ups, and mark‑downs.
• Manage the issuance and processing of gift certificates and gift cards.
• Uphold and enforce dress code standards, fostering a polished and professional team presentation.
• Cultivate a positive, motivated atmosphere among retail associates, reinforcing a culture of warm hospitality.
• Collaborate closely with internal departments, including the Golf Concierge team, to ensure seamless guest experiences.

To be successful in this role you will have:

• Previous retail operational experience
• Strong merchandising (apparel) experience
• Computer literacy
• Basic understanding of accounting/inventory control principles (preferred)

Hours
Full time, 40hrs per week
Permanent

Salary
£29,176.19 per annum
*Subject to increase in March 2026

Why you’ll Love Working With Us

• Dine On Us – Enjoy free meals and refreshments every day in our complimentary staff canteen, including hot meals, salad bar, tea, coffee & soft drinks.
• Exclusive Resort Perks – Treat yourself to generous discounts across the resort from award winning restaurants, luxury room stays and in our Pro Shop (St Andrews only PGA approved pro shop)
• Kohler Group Benefits – Unlock even more savings with our wider discounts across the Kohler family.
• Wellness, Your Way – Enjoy free access to our on-site Kohler Waters Fitness Centre, featuring a fully equipped gym, 20-metre pool, sauna and hot tub. Relax, recharge, repeat.
• Plan Your Future – We’ll help you get access to the right information through complimentary mortgage consultations.
• Cycle2Work – Stay active and save money with our Cycle2Work programme, good for you and the planet.
• Perkbox – Enjoy exclusive discounts, rewards and monthly treats all in one easy app.
• Get Rewarded - Earn fantastic rewards on our Global Recognition Platform and introduce great talent to our team through our generous Refer a Friend scheme.
• 24/7 Wellbeing Support – Our Employee Assistance Programme is available around the clock, offering confidential guidance whenever you need it.

The Old Course Hotel is an equal opportunities employer. We aim to ensure that no job applicant, employee, or worker is discriminated against on the grounds of protected characteristics.