Housekeeping Supervisor

The Cameron House; Balmaha; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A prestigious 5-star resort in Scotland is seeking a Housekeeping Supervisor responsible for ensuring the highest standards of cleanliness in guest accommodations. The ideal candidate will have experience in a similar environment, strong attention to detail, and excellent communication skills. You will lead a dedicated team, provide feedback, and manage guest requests to ensure a memorable stay for all guests. Competitive benefits and training opportunities are provided, along with flexible working conditions.

Benefits

Free meals during shifts

Pension scheme

Enhanced holidays with long service

Free Leisure Club Membership

On-site discounts

Fully funded training and development

Qualifications

• HND/NC/SVQ or equivalent qualification or experience in hospitality.
• Experience in a high-quality housekeeping environment.
• Ability to build excellent working relationships.
• Basic IT skills and knowledge of Office software.

Responsibilities

• Ensure cleanliness and presentation of guest bedrooms and suites.
• Supervise daily tasks and monitor performance.
• Provide feedback and support for the team.
• Handle guest feedback and departmental requisitions.

Skills

Attention to detail

Communication skills

Team support

Time management

Education

HND/NC/SVQ or equivalent qualification in hospitality

Tools

Office software

Job description

Housekeeping Supervisor

ABOUT US:

Cameron House is a magnificent 5-star resort situated on the shores of Loch Lomond, Scotland's breathtaking jewel. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

THE ROLE:

The scope of the role is to ensure the highest standards of cleanliness and presentation in Guest bedrooms and suites, and the provision and distribution of clean laundry and in-room amenities through supervision of room attendant, portering and laundry teams.

Key things you will be responsible for:

• Delivery and supervision of daily tasks and checklists including bed making, vacuuming, dusting, polishing, scrubbing sinks baths and toilets, and the removal cleaning and re-distribution of linen and amenities
• Lead daily briefings and handovers
• Organise daily workload, delegate tasks and co-ordinate breaks
• Monitoring performance via checklists and SOPs
• Provide feedback, and undertake informal counselling to support improved performance
• Support the team with any shift challenges
• On job training of new employees
• Handling and resolving guest feedback
• Departmental requisitions
• Handling lost property and reporting damage, theft and loss

WHO WE ARE LOOKING FOR:

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED:

• HND/NC/SVQ or equivalent qualification or equivalent experience in hospitality or tourism related field
• Experience of working in similar quality housekeeping environment
• Thorough, with keen attention to detail
• Ability to quickly build excellent working relationships
• Excellent communication skills
• Basic IT skills with knowledge of Office software and ability to use technology

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.