Retail Supervisor

Anya Hindmarch Ltd.; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury retail brand in London is seeking a Retail Supervisor to drive sales and enhance customer experience. The ideal candidate will manage team performance, maintain high store standards, and nurture customer relationships. Experience in retail, preferably luxury, and strong leadership skills are essential for this full-time position, which works 5 days a week, including weekends.

Qualifications

• Experience in retail, ideally luxury.
• Proven track record in driving sales and customer satisfaction.
• Strong leadership and coaching abilities.

Responsibilities

• Drive sales and achieve targets across stores.
• Nurture new and existing customer relationships.
• Ensure exceptional customer experience at all times.
• Lead the retail team with daily meetings and training.

Skills

Sales driving

Customer relationship management

Team leadership

Stock management

Health & Safety compliance

Job description

An exciting opportunity has arisen within the Anya Hindmarch Village, for a Retail Supervisor. The Village consist of 6 stores on Pont street, and a flagship store on Sloane Street. The exciting and fast paced environment requires a charismatic Supervisor with a passion for retail and hospitality to ensure that every visitor to the Village or Sloane Street has an incredible customer experience. We are looking for someone who can support the General Retail Manager with wider retail projects, as well as providing support over rota-ed weekends.

Since launching in 2021 the Village has been at the heart of our retail activity with the close community of neighbouring stores.

Reporting to – General Retail Manager

Location – SW1X

Hours – 5 days a week (Monday to Sunday)

THE BRAND

Anya Hindmarch founded her business in London 1987 and it has since grown into a global brand. Today, it is as known for its luxury, organisation-obsessed accessories as it is for its groundbreaking work in sustainability and its playful experiential retail concepts. Creativity, modern craftsmanship and personalisation sit at the heart of everything Anya Hindmarch does.

The brand is committed to creating responsibly, and constantly strives to innovate to reduce its impact on the earth, while also using its platform to drive education and discussion around sustainability. Testament to this are projects such as I Am A Plastic Bag, the Universal Bag - a unique collaboration with supermarkets to rethink the reusable shopping bag, and Return to Nature, a collection of bags which are intended to biodegrade and compost at the end of their useful life. The work around sustainability continues, paying heed to the mantra, ‘progress, not perfection.’

Specific Duties

• Drive sales across all stores to achieve company targets, identifying opportunities and presenting recommendations to the Head of Retail and General Retail Manager.
• Nurture existing and develop new customer relationships through effective outreach, clienteling, communication channels, and in-person appointments.
• Monitor uniform and presentation standards across the retail team, ensuring alignment with brand expectations.
• Act as a brand ambassador, consistently embodying company values and setting an example for the team.
• Ensure an exceptional customer experience at all times, coaching and supporting the team to uphold sales floor standards.
• Maintain high back-of-house standards, ensuring stockroom organisation, product coding accuracy, and overall stock safety.
• Uphold impeccable product presentation in all stores, following merchandising guidelines and collaborating closely with the VM team.
• Lead and support the team through daily morning meetings, including target setting, performance updates, and clienteling focus. Monitor individual performance and provide coaching and training where needed.
• Ensure the team is fully trained in till procedures and in-store operations, with a strong focus on stock integrity and accuracy.
• Oversee weekly cycle counts and bi-annual stocktakes to maintain accurate stock levels.
• Assist the General Retail Manager with onboarding and training new starters.
• Oversee and support the team with end-of-day procedures, ensuring accurate reporting and a successful close of the trading day.
• Manage deliveries, stock movement, and transfers, resolving any discrepancies promptly.
• Ensure the shop floor is restocked daily, including product and packaging, in preparation for trading.
• Communicate stock and consumables needs to the General Retail Manager in line with delivery lead times.
• Adhere to all Health & Safety regulations to maintain a safe environment for colleagues and customers.
• Support additional retail projects as required, including Village Hall activations.

EQUAL OPPORTUNITIES

Anya Hindmarch is an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Thank you for your interest in Anya Hindmarch. Unfortunately, due to the volume of interest in the role we cannot get back to every applicant, however we will be in touch by email if your application is selected beyond initial screening.

Thank you and best wishes,

The People Team

Seniority level

• Associate

Employment type

• Full-time

Job function

• Retail Luxury Goods and Jewelry