Retail Manager

Warren James Ltd; Gillingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable jewellery retailer in Gillingham is seeking a passionate Retail Manager to oversee shop operations and lead a small team. You will drive sales and enhance customer experience while promoting our jewellery. Ideal candidates have retail management experience and a genuine passion for customer service. This full-time role offers a competitive benefits package including 28 days of holiday, staff discounts, and more.

Benefits

28 days holiday (33 after 5 years)

Monthly pay

Staff discount

Incentives throughout the year

Qualifications

• Experience in retail management or hospitality.
• Experience managing a small team.
• A genuine enjoyment for sales and a passion for jewellery and customer service.
• Self-motivated with good leadership and people skills.
• Attention to detail in everything you do.

Responsibilities

• Manage day-to-day operations of the shop.
• Create a welcoming environment for customers.
• Motivate and develop the sales team.
• Maintain knowledge of our jewellery.
• Drive sales and increase brand awareness.

Skills

Sales motivation

Leadership skills

Customer service

Communication skills

Organizational ability

Job description

Retail Manager / Shop Manager

Warren James is on the lookout for a Shop Manager who loves wearing and promoting our jewellery, and who has a desire to drive sales and increase brand awareness.

Responsibilities

• Operate within Warren James policies, procedures and processes, manage and take responsibility for the day‑to‑day operations of a designated shop and small team to maximise sales, customer numbers and team potential
• Create a welcoming environment & one‑to‑one customer experiences
• Motive and develop a small sales team to reach their full potential
• Set a good example in everything you do
• Develop and maintain an excellent knowledge of our jewellery

Essential Qualifications

• Experience in retail management or hospitality
• Experience managing a small team
• A genuine enjoyment for sales and a passion for jewellery and customer service
• A smart and well‑groomed appearance
• Self‑motivated with good leadership and people skills
• Good communicator and organisational ability
• Attention to detail in everything you do

Benefits

• Full time contract
• 28 days holiday a year, and after 5 years 33 days a year (including 8 Bank Holidays)
• Monthly pay straight into your bank account
• Staff discount on your WJ jewellery purchases
• Incentives and treats throughout the year
• Jewellery knowledge isn’t required as training is provided

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Sales and Business Development
• Industry: Retail
• Location: Gillingham, England, United Kingdom

If you’re passionate and enthusiastic about customers and sales, we would love to hear from you. Click below to apply.