Retail Manager

Ententecordialetours; City of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A retail company in London is seeking a dynamic Retail Manager to lead the team and drive sales performance. The ideal candidate should possess strong leadership skills and effective communication abilities. Responsibilities include managing daily operations, customer service, team development, and inventory management. This full-time role offers benefits like employee discounts and on-site parking.

Benefits

Employee discount

Free on-site parking

Qualifications

• Proven experience as a Store Manager or similar retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Drive sales to meet or exceed store sales targets.
• Ensure that customers receive excellent service.
• Train store staff and foster a motivated team.

Skills

Leadership skills

Communication

Retail management practices

Organisational skills

Problem-solving skills

Education

Bachelor’s degree in Business Administration or Retail Management

Tools

Retail management software

Microsoft Office Suite

Job description

Job Description

We are seeking a dynamic and experienced Retail Manager to lead our team in delivering exceptional customer service and driving sales performance. The ideal candidate will possess strong leadership skills, a passion for retail, and the ability to communicate effectively with both customers and team members. As a Retail Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring that our store meets its sales targets while providing an outstanding shopping experience.

Key Responsibilities

• Sales and Profitability – Drive sales to meet or exceed store sales targets. Develop and implement strategies to increase customer traffic, maximise sales, and improve profitability. Monitor KPIs and analyse sales performance. Identify opportunities for growth, address underperformance, and adjust sales tactics as needed.
• Customer Service – Ensure that customers receive excellent service by providing a welcoming environment and maintaining high service standards. Handle customer complaints and inquiries in a professional and effective manner. Implement initiatives to improve customer loyalty and retention.
• Team Leadership and Development – Train store staff, foster a collaborative and motivated team culture. Schedule staff to ensure appropriate coverage and optimise productivity. Conduct performance reviews, set goals, and provide feedback. Identify skill gaps and implement training programs to support team growth.
• Inventory and Stock Management – Manage inventory levels to ensure stock availability while minimising wastage and shrinkage. Oversee ordering, receiving, and stock rotation to maintain an organised and up-to-date inventory. Conduct stock audits and liaise with category managers to ensure quality and timely delivery.
• Operational Excellence – Ensure store operations comply with company policies and procedures, including health and safety standards. Maintain a clean, organised, and visually appealing store layout. Monitor expenses within budgetary constraints and identify cost‑saving opportunities.
• Marketing and Promotions – Implement in‑store promotions and marketing initiatives in coordination with the marketing team. Engage with the local community to increase brand awareness and foster customer loyalty.

Required Skills and Qualifications

• Proven experience as a Store Manager or in a similar retail management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Solid understanding of retail management practices, including sales and inventory management.
• Proficiency in retail management software and Microsoft Office Suite.
• Strong organisational and problem‑solving skills.
• Ability to work in a fast‑paced environment and adapt to changing priorities.

Preferred Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• Experience with budget management and financial reporting.
• Customer‑focused approach with eye for sales opportunities and trend awareness.

Benefits

• Employee discount
• Free on‑site parking

Language

• English (required)

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development

Industries

• Retail