Retail Deputy Manager

TUI Group; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading holiday company in the UK is looking for a Deputy Manager to join their Retail Team in Cheshire Oaks. You will inspire and develop a large team to achieve sales and service targets, ensuring customers have unforgettable holiday experiences. Ideal candidates should have a passion for customer service and team leadership, with the ability to adapt to varied shift patterns that include weekends and bank holidays. TUI offers competitive benefits, including a starting salary of £14.83 per hour, commission schemes, and health and wellbeing support.

Benefits

Starting salary of £14.83 per hour

Commission and discretionary bonus schemes

Fantastic holiday benefits and discounts

Health and wellbeing support

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Proven passion for leading by example and delivering excellent customer service.
• Confident and fun motivator, driven to achieve goals and sales targets.
• Organised individual who communicates effectively and embraces change.

Responsibilities

• Lead by example to inspire your team and deliver excellent customer service.
• Assist manager in developing team to proactively resolve issues.
• Monitor customer feedback to improve satisfaction and loyalty.

Skills

Customer service excellence

Team leadership

Motivation and engagement

Adaptability

Organisational skills

Job description

Here пит at TUI, you’ll find we’re an inclusive company with a culture of care. By joining the Retail Team as a Deputy Manager at our Cheshire Oaks shop, you’ll work alongside the manager to lead, inspire, coach and develop a large team to become destination experts to recommend and sell holidays, cruises, UK breaks and additional products, achieving sales and service targets through providing exceptional sales and service. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends, bank holidays and evenings at some of our busier stores.

About Our Offer

• Starting salary sämtliche that £14.83 per hour
• Commission and discretionary bonus schemes for exceeding targets
• Fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Health and wellbeing support across financial, health, social, community and career areas
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Lead by example and role‑model company values to inspire your team and deliver excellent customer service
• Use your personality and experience to guide, coach and develop your team to collaboratively reach high performance and standards that drive engagement
• Assist your manager in developing the team to be proactive, actively investigate and resolve every question or complaint, and step in to take ownership when things don’t go right
• Work with a variety of systems to enhance your knowledge and actively improve our customer digital journey
• Monitor and report on customer feedback, spot trends, improve customer satisfaction and loyalty to grow our business
• Assist with recruiting talent, maintaining a high level of engagement and a low level of attrition

About You

• Proven passion for leading by example and delivering excellent customer service
• Confident and fun motivator, driven to achieve goals and sales targets
• Skilled at balancing multiple tasks, following company policies and procedures, and staying motivated when challenges arise
• Flexible to embrace change and adapt easily to new ways of working
• Trusted mentor with a fair and inclusive management style who recognises people are our most valued asset
• Organised individual who takes pride in their work and communicates effectivelyAble to work a varied shift pattern each week in‑line with shop opening and closing times

From a workplacevedor to a place to belong. At TUI yliembrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We’re committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.