Retail Customer Experience Leader

Sainsbury's Supermarkets Ltd; Nairn; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading grocery retailer is seeking a Store Manager for their Nairn location. In this role, you will take charge of the overall customer experience and lead your team to drive operational success. Key responsibilities include managing front-end operations, ensuring customer satisfaction, and handling employee relations efficiently. Ideal candidates will have proven leadership in a dynamic environment and a passion for service and performance management. This position offers competitive salary and comprehensive benefits.

Benefits

10% discount card after four weeks

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Cycle to Work scheme

Special offers on various services

Qualifications

• Experience leading in a fast-paced, customer-facing environment.
• Record of delivering exceptional customer experiences.
• Ability to manage people management issues effectively.

Responsibilities

• Take responsibility for the overall customer experience.
• Manage front-end operations and petrol station.
• Ensure the team is directed and supported effectively.

Skills

Customer service obsession

Leadership in operational settings

Performance management

KPI delivery

Job description

A leading grocery retailer is seeking a Store Manager for their Nairn location. In this role, you will take charge of the overall customer experience and lead your team to drive operational success. Key responsibilities include managing front-end operations, ensuring customer satisfaction, and handling employee relations efficiently. Ideal candidates will have proven leadership in a dynamic environment and a passion for service and performance management. This position offers competitive salary and comprehensive benefits.