Retail Customer Assistant - Retail & Cafe at Royal Bolton Hospital

Royal Voluntary Service; Bolton; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking a Retail Customer Assistant for their café at Bolton Hospital. This part-time role involves providing excellent customer service, operating the till, and maintaining cleanliness standards. The ideal candidate will have a positive attitude, good communication skills, and be willing to undertake training. Salary is £12.43 per hour, with various benefits including holidays and training opportunities.

Benefits

26 days holiday pro-rata plus statutory bank holidays

10 weeks company sick pay following probation

Comprehensive pension scheme

Access to exclusive rewards website

Free employee assistance programme

Opportunities for training and career progression

Qualifications

• Previous retail or café experience is advantageous; training will be provided.
• Positive attitude and can-do mindset.
• Willingness to undertake training and professional development.

Responsibilities

• Provide friendly, efficient service at all times.
• Welcome customers, inform them about specials or new products, answer questions and accept orders.
• Operate the till and manage cash reconciliation.
• Maintain high cleanliness, complying with health and safety standards.

Skills

Outstanding customer service skills

Excellent communication and organisational skills

Comfortable using email and internet

Flexible approach to working hours

Proficient literacy and numeracy

Tools

EPOS/till systems

Job description

Retail Customer Assistant - Retail & Cafe at Royal Bolton Hospital

Retail Voluntary Service invites you to apply for the Retail Customer Assistant role at Royal Bolton Hospital, Minerva Road, BL4 0JR. This part‑time, fixed‑term position (ending 28 February 2026) offers a salary of £12.43 per hour (full‑time equivalent £22,638 per annum).

Hospital cafés and shops are an essential part of the NHS, providing beverages, healthy foods and supporting volunteer action in hospitals and communities.

Responsibilities

• Provide friendly, efficient service at all times.
• Welcome customers, inform them about specials or new products, answer questions and accept orders and payments.
• Operate the till and manage cash reconciliation.
• Maintain high cleanliness, complying with health and safety and food hygiene standards.
• Replenish stock, order supplies as required.
• Prepare hot and cold drinks (café).
• Serve freshly made food such as cake, sandwiches, pastries.
• Receive and verify deliveries, assist with accurate stock checks.
• Engage with volunteers, supporting them as needed.
• Pushing loaded trolleys of stock as required.

Qualifications

• Previous retail or café experience is advantageous; training will be provided.
• Positive attitude and can‑do mindset.
• Outstanding customer service skills.
• Excellent communication and organisational skills.
• Comfortable using email and internet.
• Flexible approach to working hours.
• Ability to work within a team or independently.
• Proficient literacy and numeracy.
• Knowledge of EPOS/till systems advantageous.
• Experience with general administrative processes.
• Willingness to undertake training and professional development.

Working Hours

12 hours per week, 2–3 variable shifts across the week. Weekend work is required. Paid overtime may be available during busy periods.

Job Benefits

• Salary of £12.43 per hour (FTE £22,638 per annum).
• 26 days holiday pro‑rata plus statutory bank holidays pro‑rata.
• 10 weeks company sick pay following successful completion of probation.
• A comprehensive pension scheme.
• Salary death‑in‑service benefits.
• Enhanced family leave schemes.
• Access to an exclusive rewards website for discounts and cashback.
• 24‑hour doctor line, financial support with dental/optical and other therapies.
• Free, confidential employee assistance programme (up to six face‑to‑face counselling sessions).
• Extensive online and on‑the‑job training.
• Opportunities to discuss flexible working.
• Opportunities to develop new skills and progress your career.
• Chance to make a positive, lasting impact on lives, communities and society.

Apply by 11 December 2025. We reserve the right to close this vacancy early if sufficient applications are received.

At Royal Voluntary Service, we welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To learn more about our commitment to EDI, visit our website.