Retail Assistant

Screwfix Direct Ltd; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Leicester is seeking a Retail Assistant responsible for enhancing customer experiences and maintaining store standards. The role involves working closely with customers, managing stock, and contributing to a positive team culture. Ideal candidates will have a friendly, reliable attitude and strong communication skills. Prior retail experience is not required as training will be provided. The position includes competitive pay and numerous benefits, including annual leave and staff discounts.

Benefits

Competitive salary

28 days annual leave

Kingfisher pension scheme

Life cover up to 4x salary

20% discount at Screwfix and B&Q

Discounted healthcare

20% off Nuffield Gym membership

Company share-saving schemes

Extensive training and development

Qualifications

• Positive can-do attitude essential.
• No prior retail experience necessary; on-the-job training provided.
• Friendly, reliable, honest, and enthusiastic candidates preferred.

Responsibilities

• Host customers and guide them to the right products.
• Maintain stock levels and product quality.
• Collaborate with team members to enhance store performance.

Skills

Excellent customer service

Willingness to learn

Strong communication skills

Job description

Job Location

Scudamore Road, Braunstone Frith, Leicester, LE1 1UQ

Job Overview

You’ll be at the heart of Screwfix, ensuring our customers experience genuinely great service. As a Retail Assistant you will help keep the store running smoothly, support customers, manage stock, and contribute to a positive team culture. You will receive excellent training and will enjoy varied shift patterns to support a healthy work‑life balance.

Opening Hours

Monday – Friday 7am‑8pm
Saturday 7am‑6pm
Sunday 9am‑4pm

Key Responsibilities

• Host customers, understand their needs, guide them to the right products and make shopping effortless.
• Maintain warehouse standards by assisting with deliveries, keeping stock levels and ensuring product quality.
• Work collaboratively with the team, taking pride in store performance and contributing to a fun working environment.

Required Skills & Experience

• Excellent customer service with a positive can‑do attitude.
• Willingness to learn and engage with training programmes.
• Strong communication skills and a love of helping people.
• No prior retail experience necessary – you’ll learn on the job.
• Friendly, reliable, honest and enthusiastic.

Benefits

• Competitive salary.
• 28 days annual leave (including bank holidays; increases with length of service to a maximum of 33 days).
• Kingfisher pension scheme – up to 14% contribution.
• Life cover up to 4x annual salary.
• 20% discount at Screwfix and B&Q.
• Discounted healthcare and 20% off a Nuffield Gym membership.
• Company share‑saving schemes.
• Extensive training and ongoing development.

Equal Opportunities

We employ the best qualified people and do not discriminate on the basis of gender, race, ethnicity, age, sexual orientation, religion, belief or disability. We provide an inclusive workplace that welcomes diversity and supports equal advancement opportunities.

How to Apply

Upload your CV and complete the application online. If you are applying for a Service Assistant role you will also need to complete a Situational Judgement Test. If you require additional support or adjustments to help you make an application, please contact us at [e-mail].

Apply now – we look forward to hearing from you!