Retail Assistant

Screwfix Direct Ltd; Bracknell; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading retail company in Bracknell is seeking a Retail Assistant to provide exceptional customer service and assist with store operations. You will welcome customers, maintain high standards, and be part of a dedicated team. The role requires excellent communication and a positive, flexible attitude. Join a supportive environment with long-term career development opportunities, competitive salary, and various employee benefits including discounts and pension schemes.

Benefits

Competitive salary

28 days annual leave

Discounts at Screwfix and B&Q

Pension scheme with company contribution

Health and wellbeing resources

Qualifications

• Ability to welcome customers and guide them to products.
• Good communication skills and a positive attitude.
• Willingness to work hard and seek training opportunities.

Responsibilities

• Welcome customers and assist them in finding products.
• Maintain warehouse standards and assist with deliveries.
• Work as part of a team that takes pride in the store.

Skills

Customer service

Communication

Teamwork

Willingness to learn

Flexibility

Job description

Screwfix, Units 10 & 11, The Western Centre, Western Road, Bracknell, RG12 1RW

You’ll be at the core of Screwfix, making sure our customers are the heart of everything we do. You’ll take your time to really get to know them whilst delivering genuinely great service. Our Retail Assistants are vital to the running of a store, so you’ll always be kept busy. With our training programmes and varied shift patterns, you’ll be on the right track for a promising career with us!

Opening hours:

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

What’s it like to be a Retail Assistant?

• Host – welcome customers into the store, understand what they need, guide them to the right products, and make it easy for them
• Warehouse standards – assist with deliveries, maintain product stock, collect customer orders and keep standards high
• Part of the team – join a team that takes pride in the store, works together and has fun
• Great service with a positive, can-do attitude
• Willing to work hard and take advantage of training
• Great communicator who loves to help people
• Willing to learn; no prior retail experience required
• Friendly, flexible, reliable, honest and enthusiastic

What’s in it for me?

• Joining Screwfix means joining a growing team – with support, opportunities and fun
• Competitive salary
• 28 days annual leave (including Bank Holidays), increasing with length of service up to 33 days
• Award-winning company pension scheme – up to 14% Kingfisher contribution
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• Excellent training and ongoing development

Follow us and find out more on our LinkedIn, Instagram & Twitter pages!

Apply now – Upload your CV and complete your application

Please note, this advert may close early if the appropriate number of applications has been reached.

Our hourly rates may include a location allowance which is reviewed annually and may change.

Our policy is to employ the best qualified people and provide equal opportunity for advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.

If you require any additional support or adjustments to help you make an application, please contact us at [e-mail]

LI-DNI

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Cycle to work

Whether you’re a keen cyclist or looking to take up a healthy hobby, enjoy savings on bikes and accessories through the Cycle to Work Scheme.

High Street Shopping Discounts

Discounts at Screwfix, B&Q and other major high street retailers.

Share Plans

Become a Kingfisher shareholder with various schemes.

Look after your mind and body with 20% off a Nuffield Gym membership, starting with a Health MOT and a free 7-day pass.

Simply Health

From dental care to acupuncture, customise your health plan and claim back money for treatments.

Long Service Awards

Rewards for milestones, including extra pay and bonus holiday days.

Pension

Contribution options with up to 14% added by us each month.

Life Cover

Up to 4x annual salary through Death in Service if you opt into the pension scheme.

Retail Trust

Free wellbeing resources and confidential counselling.

Screwfix and B&Q Discounts

20% off all Screwfix and B&Q products as a Kingfisher member.

Mind Training

Partnered with Mind to support mental health with tools and resources.

Screwfix Community

Stay connected with colleagues whether at store, office or home.

Self-Development

Opportunities to develop job-related skills and broader life skills via tools like LinkedIn Learning.

Enhanced Family Leave

Inclusive policy with competitive pay terms, going beyond statutory requirements.

Training programmes

We’re growing and want our people to grow with us, with ongoing learning and development.

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First Steps to Management

A 16-week programme for Service Assistants aiming for a Trade Counter Supervisor role.

Power Up to Trade+

A 12-15 month programme offering a Trade Supplier Apprenticeship at level 2 to become a Trade+ Sales Supervisor.

Trade Up to Branch Manager

Over 15 months, with a Level 4 Retail Manager Apprenticeship on completion.

Learning for Life

Open learning opportunities and Maths/English coaching through Skills Forward.

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“You get a different range of tasks every day. One day delivering, the next serving customers.”

“You get a different range of tasks every day. One day delivering, the next serving customers.” Joshy Phillips | Service Assistant

“My day is varied: till, picking orders, deliveries, stocking shelves and store repro.”

“My day is varied: till, picking orders, deliveries, stocking shelves and store repro.” Thiago | Trade Counter Assistant

“The supervisor position is a great opportunity to learn and progress.”

Be yourself at Screwfix

We celebrate diversity and inclusion. Our Employee Inclusion Network, "Us", helps colleagues share ideas in pursuit of a fairer, more diverse workplace. It’s an open space with ambassadors for Diversity & Inclusion.

Applying online is simple. If applying for a Service Assistant, complete a Situational Judgement Test.

Interview

Interviews may be conducted by phone or video, followed by a store visit to meet the team.

Offer

If we’re a good match, we’ll make an offer. After pre-employment checks, you’ll receive your contract.

Retail Assistant

Retail Assistant

• Screwfix, Units 10 & 11, The Western Centre, Western Road, Bracknell, RG12 1RW