Retail & Cafe Associate

Peloton; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading fitness technology company in Greater London seeks a member of the Retail and Cafe Team. This role involves providing exceptional customer service, managing inventory, and coordinating member events. Candidates should have experience in premium environments, strong communication skills, and flexibility in scheduling. An appreciation for fitness aligned with the company's mission is essential. This position offers the chance to work in a dynamic, inclusive atmosphere.

Qualifications

• Experience in a premium customer-facing or sales environment.
• Exceptional verbal and written communication skills.
• Ability to work flexible hours including evenings and weekends.
• Understanding of fitness and alignment with Peloton's mission.

Responsibilities

• Act as a brand ambassador, providing a premium first impression.
• Drive revenue through visual standards and product displays.
• Oversee inventory for Retail and Food & Beverage.
• Coordinate member meetups and special experiences.
• Maintain a pristine environment and high-functioning workspace.

Skills

Customer engagement

Sales ability

Verbal communication

Written communication

Attention to detail

Tools

Apple products

MS Office

Salesforce

Job description

ABOUT THE ROLE

As a member of the Retail and Cafe Team at Peloton Studios London, you are the face of our brand. Operating 365 days a year, our studio is a high-energy hub where boutique fitness meets world-class content production. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are committed to fostering a welcoming, inclusive atmosphere for our global community.

YOUR DAILY IMPACT AT PELOTON

• Act as a brand ambassador, providing a premium "first impression." You’ll greet members enthusiastically, manage feedback across all channels, and serve as an expert on class types, instructors, and the studio experience
• Drive revenue by maintaining impeccable visual standards, managing product displays, and utilizing deep product knowledge to meet member needs
• Oversee end-to-end inventory for both Retail and Food & Beverage, including stock receipt, CMS management, and identifying opportunities to elevate our current offerings
• Partner with the Group Bookings and Events team to execute onsite member meetups and special experiences, ensuring every event runs seamlessly
• Work professionally alongside a diverse team to maintain a pristine environment and a high-functioning workspace

YOU BRING TO PELOTON

• Prior experience in a premium customer-facing or sales environment with a genuine desire to exceed goals
• Exceptional verbal and written skills with the ability to engage a diverse range of members and guests
• A hardworking, "entrepreneurial" spirit and the flexibility to work a schedule that includes late evenings and weekends
• Proficiency with Apple products and MS Office; experience with Salesforce or similar CRM/CMS platforms is a plus
• An appreciation for fitness and a balanced lifestyle that aligns with the Peloton mission

#LI-KN1
#LI-Hybrid

EQUAL OPPORTUNITY EMPLOYER

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

If you would like to request any accommodations from application through to interview, please email [e-mail].