Restaurant Supervisor

Coniston Hotel Ltd; Coniston Cold; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious family-run hotel near Skipton is seeking a Front of House Supervisor to manage restaurant service and lead a team. The role requires excellent management, communication, and organizational skills. Responsibilities include ensuring high standards of service and supporting the Food & Beverage Manager in achieving sales targets. The hotel values exceptional customer service, making it a prime destination for events. Competitive benefits include paid breaks and ongoing development opportunities.

Benefits

Meals on Duty

Paid Breaks

28 days annual leave

NEST pension scheme

FREE Employee Assistance Programme

Ongoing development and training

Gratuities up to £2,500 per annum

Discount for Spa Treatments

Uniform provided

Qualifications

• Previous experience as a Front of House Supervisor managing a team.
• Restaurant experience required.
• Excellent verbal communication skills.

Responsibilities

• Manage the Restaurant service to consistently high standards.
• Support the Food & Beverage Manager to exceed sales targets.
• Deal with escalated customer queries effectively.

Skills

Management skills

Communication skills

Organizational skills

Knowledge of cocktails and wines

Job description

All applicants must be able to provide evidence of their Right to Work in the UK.

40 hours per week

Employee Benefits - What we offer you

We value the commitment and loyalty of our colleagues and are delighted to offer a range of benefits to show our ongoing appreciation, benefits include:

• Meals on Duty
• Paid Breaks
• 28 days annual leave (including Bank Holidays), increasing with service - we value and celebrate long service.
• NEST pension scheme for all eligible employees.
• FREE Hospitality Action Employee Assistance Programme for all employees providing a range of specialist support services.
• Ongoing development, training and opportunities to progress.
• Gratuities and service charge paid on a monthly basis (up to £2,500.00 per annum)
• Regular rewards and recognition with monthly, annual and long service awards.
• Preferential membership fees for our award-winning Nàdarra Spa.
• 20% discount for Spa Treatments (on the same day), 10% discount on Gift Shop & Spa Retail (excluding sale items), Food & Beverage and Hotel Celebrations (excluding weddings), as well as £75.00 Bedroom Rate (room only) for you or your family to enjoy.
• Uniform provided for guest-facing roles.
• FREE on-site parking.
• Recommend a Friend Scheme

Role Overview

The main aim of the role is to manage the Restaurant service to a consistently high standard, ensuring that the bar staff provide an excellent service which exceeds customer expectations.

MAIN RESPONSIBILITIES

• Manage the Restaurant service to consistently high standards to exceed customer expectations
• Support the Food & Beverage Manager by working to exceed sales and revenue targets
• Ensure your team maximise all sales opportunities
• Deal with any escalated customer queries to a successful resolution
• Responsible for the accurate management of all transactions during service
• Manage staff schedules, stock and wastage levels
• Act as a role model for your staff proactively looking for things to do in quiet periods – direct them to do the same through leading by example Manage, train, develop and coach team members
• Train and develop new staff to become effective team members as quickly as possible
• Ensure staff attend mandatory health & safety training
• Motivate and engage team members to continuously improve performance
• Maintain consistently high standards of customer service
• Supporting on Hotel Duty Manager shifts as and when required
• Any other duties as directed

Person Specification

Essential

• Previous experience of working as a Front of House Supervisor managing a team of people
• Restaurant Experience
• Knowledge on Cocktails, Wines, Spirts etc
• Excellent management and delegating skills
• Excellent planning and organisational skills
• Excellent verbal communication skills
• The ability to respond quickly and positively to a range of work situations
• Flexible approach to days and hours of work to meet the needs of the business

Desirable

• Previous experience of working as a Front of House Supervisor in a four star hotel and conference venue
• Personal Licence

About us

The Coniston Hotel Country Estate & Spa Country Estate & Spa is an award-winning destination hotel near Skipton on the edge of the Yorkshire Dales. We are a family run, privately owned organisation founded in 1969 by the Bannister family, who are actively involved in the day-to-day running of the business. Over the past 50 years our 1,400 acre estate has gone from strength-to-strength and now boasts 70 bedrooms, two luxury self-catering cottages, The View Restaurant, Macleod’s Bar & Lounge and a Five-Bubble rated spa, as well as an array of on-site activities such as clay pigeon shooting, Land Rover Experience, archery, fishing, e-biking and walking.

The vast range of activities, combined with flexible function spaces, makes The Coniston a popular choice with corporates, attracting off-site meetings and team building sessions from clients across the UK and abroad. We are also recognised as a leading wedding and private events venue in our region, with a tailor‑made offering from an intimate barn ceremony to a magnificent marquee reception, as well as a range of picture perfect outside locations.

We prides ourselves on delivering exceptional customer service and take great pleasure in building relationships with guests. Everyone that walks through our doors instantly becomes part of our story; and we feel privileged to be part of theirs too.