Resource Coordinator

HealthHero Services Ltd; Telford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading digital healthcare provider in Telford is seeking a full-time Resource Coordinator. This role, offered on a three-month fixed-term contract, involves coordinating staff rotas to ensure service delivery, managing staffing requests, and providing administrative support. An immediate start is available for the successful candidate, who will work closely with clinical and operational teams. The position offers a starting salary of £25,480 per annum and a supportive working environment.

Benefits

Starting salary of £25,480/annum

Generous holiday entitlement

Company Pension Scheme

Access to discretionary staff bonus scheme

Opportunities for career development

Employee Assistance Programme

Access to blue light card discount

Qualifications

• Experience in coordinating staff rotas and managing staff availability.
• Ability to handle staffing requests and propose appropriate solutions.

Responsibilities

• Coordinate staff rotas to ensure smooth service delivery.
• Manage staffing requests and provide adequate cover during absences.
• Report on rota performance and ensure compliance with policies.
• Provide administrative support to the Resource Team.

Job description

We have an opportunity a Resource Coordinator to work as part of our close-knit Resource Team in Telford, Shropshire on a full time basis. This role is being offered on a three month fixed term contract (FTC) basis.

• Please note that we are able to accommodate an immediate start for the successful applicant*

Main duties of the job

Working as part of the Resource Team, you will be responsible for coordinating staff rotas to ensure the smooth delivery of our services. You will work closely with our clinical and operational teams to ensure that the right staff are in the right place at the right time.

Day to day, your responsibilities will include but not be limited to:

• Supporting the administration of staff rotas for both clinical and non-clinical staff groups, ensuring all shifts are filled with adequate personnel
• Responding to staffing requests and managing staff availability
• Sourcing appropriate cover during holiday and sickness periods, highlighting rota gaps where necessary as well as proposing appropriate countermeasures
• Reporting on rota performance to senior members of staff
• Acting as a central point of contact for staff for all rota enquiries
• Ensuring compliance with relevant policies and procedures
• Providing wider administrative support to the team

About Us

Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire and Shropshire, Telford and Wrekin Integrated Care Systems.

Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care, HealthHero caters to millions across the UK, Ireland, France, and Germany, with our mission to improve lives and simplify healthcare. We cater for whole health, from prevention to long-term health management.

We're proud to be recognised as a Great Place to Work, which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.

Committed to achieving excellence in the delivery of person-centred care, we invest in people, resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.

What We Offer

• Starting salary of £25,480/annum
• Generous holiday entitlement
• Company Pension Scheme
• Access to our discretionary staff bonus scheme
• Opportunities for career development and progression
• Supportive and inclusive working environment
• Employee Assistance Programme
• Access to blue light card discount

Apply

If you would like to make a difference and think this is the role for you, we would love to hear from you.

Should you have any questions or wish to arrange an informal conversation to discuss the role in greater detail, please contact our Recruitment Team in the first instance at [e-mail]

Closing Date: Monday 26th January 2026

Equality, Inclusivity and Diversity

In line with our commitment to Equality, Inclusivity and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such, we welcome diverse applications from candidates irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, or sexual orientation.

We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process, please let us know by contacting us on [e-mail]

Safeguarding

Please see here for information relating to our commitment to safeguarding as a provider of healthcare.