Resident Services Manager — Elevating Customer Experience

Womenspioneer; Greater London; Hybrid; GBP 50,000; Full time

Job summary

A leading housing services organization is looking for a Customer Services Manager to enhance resident engagement and oversee responsive repairs in Hammersmith, London. This hybrid role requires experienced professionals who can manage a small team to deliver outstanding customer service. Candidates should demonstrate strong interpersonal skills and a commitment to continuous improvement. The position also entails monitoring service performance and developing policies to ensure high satisfaction levels among residents.

Qualifications

• Experience at supervisory or management level in customer-centred services.
• Understanding of responsive repairs and legal frameworks in property services.
• Proven skills in complaint handling and internal communications.

Responsibilities

• Manage responsive repairs and resident engagement services.
• Develop policies and procedures for customer service.
• Ensure customer service advisors respond promptly to queries.

Skills

Outstanding customer service skills

Strong communication

Good IT skills

Analytical skills

Ability to engage and influence

Tools

Microsoft Office

Job description

A leading housing services organization is looking for a Customer Services Manager to enhance resident engagement and oversee responsive repairs in Hammersmith, London. This hybrid role requires experienced professionals who can manage a small team to deliver outstanding customer service. Candidates should demonstrate strong interpersonal skills and a commitment to continuous improvement. The position also entails monitoring service performance and developing policies to ensure high satisfaction levels among residents.