Resident Services Coordinator – Build-to-Rent Community

Dandara; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property developer is looking for a full-time Resident Services Team member in Aberdeen. The role includes delivering excellent customer service, managing inquiries, and maintaining operational records in a community-driven environment. Ideal candidates will possess strong organizational skills and proficiency in Microsoft Office. Benefits include competitive salary, holiday options, and a pension scheme. Join a vibrant team dedicated to enhancing the living experience for residents.

Benefits

Competitive salary

33 days holiday

Up to 5% matched pension scheme

Life assurance

Employee Assistance Programme

24-hour Digital Doctor access

Health Assured Wisdom App

Competitive parental leave

Discounts platform with retailers

Qualifications

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong understanding of on-site health and safety requirements.
• Excellent organisation and communication skills.

Responsibilities

• Deliver first-class customer service to residents and visitors.
• Handle enquiries and support with move-ins and check-outs.
• Maintain accurate records for inventories, inspections, and meter readings.
• Log and follow up on maintenance issues.
• Manage keys, parking, and security.
• Support resident events and community engagement activities.

Skills

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Communication skills

Education

ARLA, TPI, or COSHH qualifications

Tools

Booking systems

Job description

A leading property developer is looking for a full-time Resident Services Team member in Aberdeen. The role includes delivering excellent customer service, managing inquiries, and maintaining operational records in a community-driven environment. Ideal candidates will possess strong organizational skills and proficiency in Microsoft Office. Benefits include competitive salary, holiday options, and a pension scheme. Join a vibrant team dedicated to enhancing the living experience for residents.