Resident Liaison Officer (Planned & Regeneration) x2

Morgan Sindall Property Services Limited; Basildon; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading property services company is seeking a motivated Resident Liaison Officer for a fixed-term contract in Basildon. This role involves acting as the primary contact for residents and the construction team, ensuring a high-quality service and addressing residents' concerns. The ideal candidate will have experience in project administration and possess excellent communication skills. Benefits include a discretionary bonus, private health insurance, and flexible working options.

Benefits

Profit Share Discretionary Annual Bonus Scheme

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Flexible Working

Volunteering (2 days paid)

Qualifications

• You will have experience as a Resident Liaison Officer or similar project administration experience.
• It would be advantageous to have experience within a social housing environment.
• You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months.

Responsibilities

• Serve as the primary contact between residents, stakeholders, and the construction team.
• Address residents' concerns and ensure their needs are met.
• Provide first-class liaison and administrative support to the project team.

Skills

Experience as a Resident Liaison Officer

Excellent communication skills

Ability to forge positive relationships

Project administrative experience

Education

Level 3 in Customer Service or equivalent

Tools

EasyBOP

SHDF

Job description

Resident Liaison Officer (Planned & Regeneration) x2

Reference: MSPS197961
Expiry date: 24/12/2025
Location: Basildon, Essex
Salary: Up to £33,000 depending on experience + Benefits

Fixed Term Contract until the end of June 2026

We are looking for a motivated Resident Liaison Officer to join our Basildon Planned team. You will be travelling in and around the Basildon area.

About the role

As our Resident Liaison Officer, you will serve as the primary point of contact between residents, project stakeholders, and the construction team. The successful candidate will be responsible for fostering positive relationships with residents, addressing their concerns, and ensuring that their needs are met.

Working to deliver the best quality service, you’ll be responsible for a first‑class liaison and administrative support to our project team in a professional and efficient manner.

About You

You will have experience as a Resident Liaison Officer or similar project administration experience with a main contractor for planned works. It would also be advantageous to have experience within a social housing environment.

Experience of EasyBOP and SHDF and a Level 3 in Customer Service or equivalent is desirable but not essential to the role.

You must live within reasonable distance and hold a clean full UK driving licence for a minimum of 12 months. We ask that you are also willing to travel between sites if and when required.

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Loyalty & Values Awards
• Funded Professional Subscription

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.