Resident Experience & Leasing Specialist

Berkeley Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading property development company in London seeks a Resident Experience Associate to enhance resident satisfaction and drive leasing performance in a new development. The role involves actively engaging with tenants and prospects, delivering exceptional customer service, and ensuring a welcoming environment. Ideal candidates are sales-driven and enjoy fostering community events. Employees receive excellent benefits including health insurance and substantial annual leave. Flexible working hours ensure work-life balance.

Benefits

25 days annual leave

Private Medical Insurance

Access to online discount platform

Volunteer day

Private pension plan

Group life assurance

Qualifications

• Proven track record of hitting sales targets.
• Confident communicator across diverse situations.
• Ability to thrive in a busy environment with multiple priorities.

Responsibilities

• Actively drive leasing performance and capture all inquiries.
• Conduct apartment viewings and greet residents.
• Support retention goals by creating memorable resident experiences.
• Prepare welcome gifts and manage check-in/out processes.

Skills

Sales-driven

Customer-focused

Communication

Organised

Team-oriented

Job description

A leading property development company in London seeks a Resident Experience Associate to enhance resident satisfaction and drive leasing performance in a new development. The role involves actively engaging with tenants and prospects, delivering exceptional customer service, and ensuring a welcoming environment. Ideal candidates are sales-driven and enjoy fostering community events. Employees receive excellent benefits including health insurance and substantial annual leave. Flexible working hours ensure work-life balance.