Resident Experience Advisor - Student Accommodation (25h)

Student Roost group; Leicester; On-site; GBP 19,000; Full time

Job summary

A leading student accommodation provider in Leicester is seeking a Customer Service Advisor to create exceptional experiences for residents. The role involves supporting a sense of community, resolving issues, and engaging with students. Candidates should be friendly, tech-savvy, and organized, with a passion for customer service. This position offers an annualized hours model with consistent monthly salary despite fluctuating work hours, fostering an inclusive and supportive environment for all team members.

Benefits

Opportunities for Career Growth

Inclusive & Supporting Culture

More Than Just a Job

Qualifications

• Friendly, approachable, and great at building relationships.
• Ability to learn new systems quickly and strong knowledge of MS Office.
• Willingness to learn and passion for great customer service.

Responsibilities

• Provide exceptional resident experience, handle enquiries, and resolve issues.
• Support community engagement and operational tasks.
• Handle sales transactions and maintain accurate records.

Skills

A People Person

Confident providing exceptional resident experience

Teamplayer

Tech savvy

Organised and detail-oriented

Comfortable with sales

Resilient

Solutions orientated

Job description

A leading student accommodation provider in Leicester is seeking a Customer Service Advisor to create exceptional experiences for residents. The role involves supporting a sense of community, resolving issues, and engaging with students. Candidates should be friendly, tech-savvy, and organized, with a passion for customer service. This position offers an annualized hours model with consistent monthly salary despite fluctuating work hours, fostering an inclusive and supportive environment for all team members.