Resident Experience Advisor – Student Accommodation

Student Roost group; Sheffield; On-site; GBP 13,000; Part time

Job summary

A leading student accommodation provider in Sheffield is seeking a Customer Service Advisor to enhance resident experience. In this role, you'll provide outstanding support, manage resident enquiries, and assist with community events. The ideal candidate is a friendly, organised individual with strong communication skills and a passion for customer service. This position offers competitive pay and the opportunity to contribute to a welcoming environment for students.

Benefits

Opportunities for Career Growth

Supportive culture

Flexible working hours

Qualifications

• Friendly and great at building relationships.
• Confident in handling enquiries and resolving issues.
• Willingness to learn and a passion for customer service.

Responsibilities

• Provide excellent customer service and respond to resident enquiries.
• Manage payments and maintain accurate records.
• Assist with events and community engagement.

Skills

People skills

Customer service experience

Team player

Tech savvy

Organised and detail-oriented

Sales skills

Resilience under pressure

Solutions-oriented

Tools

MS Office

Job description

A leading student accommodation provider in Sheffield is seeking a Customer Service Advisor to enhance resident experience. In this role, you'll provide outstanding support, manage resident enquiries, and assist with community events. The ideal candidate is a friendly, organised individual with strong communication skills and a passion for customer service. This position offers competitive pay and the opportunity to contribute to a welcoming environment for students.