Repairs & Total Loss Team Lead — Customer-Centric Ops

Davies; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Bolton is looking for a Motor - Team Manager to oversee the Repairs & Total Loss team. This role involves leading a high-performance team, ensuring efficient repair workflows, and fostering customer satisfaction. Applicants should have team leadership experience, strong organizational skills, and a solid understanding of repair processes. At this company, you will find a culture focused on accountability and continuous improvement, supported by numerous benefits including training programs, pension contributions, and flexible working options.

Benefits

Leadership training programme

Pension, 5% employee and 5% employer contribution

25 days holiday, increasing with service

Flexible working

Qualifications

• Proven experience in a team leadership or management role, within a repair, maintenance, or service delivery environment.
• Strong understanding of repair workflows and customer service principles.
• Experience in Hire Management
• Excellent organisational and time management skills.
• Proficient in using repair management systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead, coach, and develop a high-performing team of Repair and Total Loss Settlement Handlers.
• Oversee the end-to-end repair progression process.
• Monitor and manage repair costs, storage fees, and operational risks.
• Ensure a high standard of communication and service is maintained throughout the repair process.
• Conduct audits and quality checks on repair records and documentation.

Job description

A leading service provider in Bolton is looking for a Motor - Team Manager to oversee the Repairs & Total Loss team. This role involves leading a high-performance team, ensuring efficient repair workflows, and fostering customer satisfaction. Applicants should have team leadership experience, strong organizational skills, and a solid understanding of repair processes. At this company, you will find a culture focused on accountability and continuous improvement, supported by numerous benefits including training programs, pension contributions, and flexible working options.