Repairs & Maintenance Officer

Connected Local Government; Sandwell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Repairs & Maintenance Support Officer. The successful candidate will work within the Sandwell Property Care Helpdesk, handling emergency and non-emergency calls related to repairs in public buildings. This role focuses on delivering outstanding customer service while coordinating with contractors. Flexible working hours are offered to help maintain work-life balance. Ideal for those with relevant experience and service-oriented skills.

Benefits

Flexible working hours

Qualifications

• Experience in dealing with emergency and non-emergency calls/requests.
• Ability to liaise with contractors effectively.

Responsibilities

• Support the Sandwell Property Care Helpdesk.
• Liaise with contractors on repairs.
• Provide service to internal and external customers.

Skills

Outstanding customer service skills

Job description

Sandwell Metropolitan Borough Council’s Urban Design & Building Services team is looking to employ a Repairs & Maintenance Support Officer primarily working in the Sandwell Property Care Helpdesk but also supporting other members of the Practice Coordination team when needed.

You will be part of a team dealing with emergency and non-emergency calls/requests from customers in public buildings (schools, office accommodation, libraries, leisure centres) across the Borough. The role will involve liaising with contractors on the carrying out of repairs to a set of agreed priorities.

You will be required to provide this service on behalf of Urban Design & Building Services for both internal and external customers who opt to buy the services of Sandwell Property Care.

We offer flexible working hours, to help maintain a good work life balance. The helpdesk is open between 8.00 - 4.00 Monday to Friday, which will dictate your working hours.

This vacancy is ideal for a suitably qualified/experienced person who can demonstrate outstanding customer service skills. The minimum requirements are set out in the Job Description and Personal Specifications of the post.

For Further information about UDBS please see www.UDBS.co.uk

For an informal chat, please contact Alison Coughlan, Senior Lead Strategic Manager on [e-mail]