Rental Customer Advisor

Arnold Clark Group; Preston; On-site; GBP 60,000 - 80,000; Part time

Job summary

A car rental company is seeking an enthusiastic Rental Customer Advisor for their Preston branch. The successful candidate will deliver excellent customer service while managing administrative tasks and complaints. Strong communication skills and a full UK driving licence are essential for this part-time position. The role involves working flexible shifts, occasionally covering other branches. Join a company committed to diversity and empowering its employees.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Strong administrative skills are essential.
• Ability to work effectively as part of a team is crucial.
• Good communication skills to handle customer interactions are required.
• Flexibility to work shifts and cover other branches when necessary is necessary.
• A full UK driving licence is mandatory.

Responsibilities

• Deliver excellent customer care, both face-to-face and over the phone.
• Use communication and organizational skills to complete tasks efficiently.
• Handle customer complaints and queries with professionalism.
• Monitor and control expenditure to ensure profitability.
• Run daily reports and ensure necessary actions are taken.
• Help promote the branch and enhance customer experience.
• Occasionally cover at other branches when needed.

Skills

Strong administrative skills

Teamwork

Good communication skills

Flexibility for shift work

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Preston Car & Van Rental branch.

We offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Part time: Friday, Saturday and Monday 8am - 5pm

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.