Rent Collections Advisor — First-Contact Solutions

Inside Housing Management; Nottingham; On-site; GBP 28,000 - 30,000; Full time

Job summary

A housing management organization in Nottingham is seeking a Collections Advisor (Customer Accounts Advisor) to manage rent and income-related queries through inbound and outbound calls. The role requires exceptional listening and problem-solving skills while adapting in a fast-paced environment. Offering competitive salary and permanent full-time position, this role provides comprehensive training to develop your skills further.

Qualifications

• Ability to remain composed while assisting a diverse range of customers.
• Capable of working in a fast-paced environment and meeting performance targets.

Responsibilities

• Take ownership of rent and income-based queries via inbound and outbound calls.
• Negotiate with customers to ensure the correct outcome for both parties.
• Work closely with multiple teams to resolve queries promptly.

Skills

Exceptional listening skills

Problem-solving skills

Ability to multi-task under pressure

Detail-oriented

Job description

A housing management organization in Nottingham is seeking a Collections Advisor (Customer Accounts Advisor) to manage rent and income-related queries through inbound and outbound calls. The role requires exceptional listening and problem-solving skills while adapting in a fast-paced environment. Offering competitive salary and permanent full-time position, this role provides comprehensive training to develop your skills further.