Renewals & Growth Operations Manager

Applied Intuition Inc.; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading customer engagement platform is looking for a Renewals Lead to manage account strategies and ensure customer satisfaction. The role involves collaborating across teams to secure beneficial renewals, analyze churn trends, and enhance internal processes. Ideal candidates will be organized, analytical, and have a background in Sales or Customer Success. This position offers competitive compensation and a comprehensive benefits package including equity options and flexible paid time off.

Benefits

Competitive compensation including equity

Flexible paid time off

Comprehensive benefit plans

Professional development opportunities

Volunteer opportunities

Qualifications

• Strong analytical skills and commercial awareness are essential.
• Must be organized, detail-oriented, and accountable.
• Background in Sales, Operations, or Customer Success is preferred.

Responsibilities

• Lead internal renewals processes and account management strategies.
• Collaborate with Sales and Customer Success teams to identify opportunities.
• Analyze churn rates and retention insights for effective reporting.

Skills

Sales experience

Operations background

Customer success orientation

Analytical skills

Interpersonal relationships

Detail-oriented

Tools

Salesforce CRM

Job description

A leading customer engagement platform is looking for a Renewals Lead to manage account strategies and ensure customer satisfaction. The role involves collaborating across teams to secure beneficial renewals, analyze churn trends, and enhance internal processes. Ideal candidates will be organized, analytical, and have a background in Sales or Customer Success. This position offers competitive compensation and a comprehensive benefits package including equity options and flexible paid time off.