Remote IT Service & Incident Specialist

The Christie International; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading NHS trust in Salford is seeking a dedicated IT Service Desk professional responsible for minimizing lost clinical and operational time due to IT incidents. The ideal candidate will have experience managing IT issues and providing top-notch customer service. Analytical skills are essential to improve team performance and ensure that the needs of users are met effectively. This role offers opportunities for career growth and a competitive benefits package, including flexible working and health support.

Benefits

Competitive benefits package

Flexible working opportunities

Protected hours for health and wellbeing activities

Qualifications

• Experience managing IT issues including system accounts and applications.
• Strong focus on customer needs and incident management.
• Ability to help drive continual improvement in team performance.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Ensure quick recovery of colleagues' access to IT services.
• Focus on customer service in incident management.

Skills

Customer service

Analytical skills

IT issue management

Job description

A leading NHS trust in Salford is seeking a dedicated IT Service Desk professional responsible for minimizing lost clinical and operational time due to IT incidents. The ideal candidate will have experience managing IT issues and providing top-notch customer service. Analytical skills are essential to improve team performance and ensure that the needs of users are met effectively. This role offers opportunities for career growth and a competitive benefits package, including flexible working and health support.