Remote Energy Debt Caseworker & Advice Specialist

Citizens Advice; Remote; GBP 40,000 - 60,000; Full time

Job summary

A regional advice charity in the United Kingdom is seeking a client-focused advisor for their remote Consumer Energy Debt Advice service. The role involves providing telephone debt advice to clients struggling with energy debt, helping to alleviate financial distress. Candidates should possess outstanding interpersonal and organizational skills, along with the ability to engage with vulnerable individuals. This position requires a strong team player capable of handling casework and offering practical solutions in a busy environment.

Qualifications

• Demonstrated ability to engage with vulnerable clients.
• Proven skills in a busy environment.
• Capability to compile accurate financial statements.

Responsibilities

• Provide telephone debt advice to clients.
• Manage casework for clients with energy debt.

Skills

Excellent interpersonal skills

Organisational skills

Numeracy skills

Effective oral communication

Effective written communication

Job description

A regional advice charity in the United Kingdom is seeking a client-focused advisor for their remote Consumer Energy Debt Advice service. The role involves providing telephone debt advice to clients struggling with energy debt, helping to alleviate financial distress. Candidates should possess outstanding interpersonal and organizational skills, along with the ability to engage with vulnerable individuals. This position requires a strong team player capable of handling casework and offering practical solutions in a busy environment.