Remote Diagnostics Technician – John Deere Equipment

Emmetts Group; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading agricultural equipment group in the United Kingdom is seeking a Technical Communicator to provide remote diagnostic support across its dealership network. The role involves troubleshooting complex machinery issues, liaising with technical teams, and utilizing diagnostic tools to improve operational uptime. Ideal candidates will have a diesel mechanic qualification, over 3 years in diagnostics, and strong communication skills. Opportunities for career growth and ongoing training are available.

Benefits

Opportunities for career progression

Ongoing training and professional development

Supportive and innovative work environment

Qualifications

• 3+ years' experience in machinery diagnostics and repair.
• Experience with John Deere machinery is highly regarded.

Responsibilities

• Provide remote technical support to technicians across multiple branches.
• Liaise with John Deere DTAC to resolve complex diagnostic cases.
• Monitor and track Expert Alerts and JDLink™ Diagnostic Trouble Codes.
• Analyse machine data and initiate service interventions.

Skills

Strong diagnostic and problem-solving skills

Excellent communication and customer service skills

Competence with Microsoft Office and diagnostic software tools

Education

Trade qualification as a Diesel Mechanic (Cert III Heavy Diesel)

Tools

John Deere Service ADVISOR™ Remote

JDLink™ Diagnostic Trouble Codes (DTCs)

Job description

Posted: 15/12/2025

Closing Date: 15/01/2026

Job Type: Permanent - Full Time

Location: Horsham Branch

Established in 1957 Emmetts are a leading multi-franchise agricultural equipment group and one of Australia’s largest John Deere dealers. With 15 branches covering the broad-acre, viticulture, horticulture and grounds care farming sectors of Victoria and South Australia we are highly regarded in the farming community and believe the key to our success is the people who work for us!

Our team has a genuine passion for developing integrated farming solutions that help the Australian farming industry be the best it can be. Join us in our purpose to keep farmers, farming!

Job Description

Are you a talented diesel technician with a passion for diagnostics and supporting others? Are you ready to share your expertise at a broader group level, outside the workshop environment?

Emmetts is seeking a Technical Communicator to join our centralised technical support team — a key role providing advanced, remote diagnostic support across our entire dealership network.

This centralised technical support role will see you working remotely, acting as the central link between our service teams, management, and John Deere’s Dealer Technical Assistance Centre (DTAC) — ensuring fast, accurate diagnosis and resolution of complex machinery issues to minimise customer downtime.

What You’ll Do

• Provide advanced remote technical support to technicians across multiple branches.
• Liaise directly with John Deere DTAC to resolve complex diagnostic cases.
• Use John Deere tools like Service ADVISOR™ Remote, RDA, and Expert Connect to perform remote diagnostics and proactive issue detection.
• Monitor, distribute, and track Expert Alerts and JDLink™ Diagnostic Trouble Codes (DTCs) to swiftly identify equipment issues and minimise machine downtime.
• Analyse machine data and proactively initiate service interventions when needed.
• Share technical knowledge, best practices, and training across the network.
• Support process improvement and continuous development of technical capability.

What You’ll Bring

• Trade qualification as a Diesel Mechanic (Cert III Heavy Diesel).
• 3+ years’ experience in machinery diagnostics and repair.
• Strong diagnostic and problem-solving skills — John Deere experience highly regarded.
• Excellent communication and customer service skills.
• Competence with Microsoft Office and diagnostic software tools.

Why Join Emmetts

• Work with world-leading John Deere technology and connected tools.
• Be part of a supportive, innovative, and forward-thinking technical network.
• Opportunities for career progression, ongoing training, and professional development.
• Contribute to improving uptime for some of Australia’s leading farming operations.

Join a team that keeps Australian agriculture moving.
If you’re ready to take your technical expertise to the next level, we’d love to hear from you.

Apply now or contact Beck, our dedicated Recruiter, for a confidential chat.