Remote Dental Clinical SME & Support Expert (UK)

Dandy, Inc.; City of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading dental technology firm is hiring a Clinical Support Expert to provide technical expertise and customer support to dental professionals. This role is primarily remote but may require occasional visits to London. Key responsibilities include resolving complex clinical inquiries, managing escalation tickets, and performing quality assurance reviews. The ideal candidate has extensive experience in a high-volume lab setting and strong communication skills. Comprehensive benefits are offered.

Benefits

Healthcare package

Generous paid time off

Mental health support

Retirement savings options

Qualifications

• 8+ years of experience in a high-volume lab setting.
• 5+ years of experience in 3Shape CAD/CAM digital design.
• Strong knowledge of fixed restorations dental systems.
• Confident in engaging with doctors in real time.
• Skilled at reviewing and assessing quality of work.

Responsibilities

• Resolve complex clinical inquiries with expertise.
• Manage booked calls for complex case issues.
• Serve as primary escalation point for clinical support tickets.
• Perform quality assurance of agent work.
• Advise on clinical process improvements.

Skills

Experience in a high-volume lab setting

Customer-facing role experience

Experience with digital dental labs

Strong verbal and written communication skills

Training & coaching skills

Independent problem solving

Attention to detail

Job description

A leading dental technology firm is hiring a Clinical Support Expert to provide technical expertise and customer support to dental professionals. This role is primarily remote but may require occasional visits to London. Key responsibilities include resolving complex clinical inquiries, managing escalation tickets, and performing quality assurance reviews. The ideal candidate has extensive experience in a high-volume lab setting and strong communication skills. Comprehensive benefits are offered.