Remote Benefits Navigator Volunteer

Countydurhamvolunteering; Bishop Auckland, Spennymoor, Newton Aycliffe, Stanley; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

A community welfare support organization is seeking volunteers to assist clients in understanding and applying for welfare benefits. This role involves providing tailored advice, direct assistance in completing claims, and maintaining client records. The position allows remote work, with training and mentoring provided to help build skills. Ideal candidates will demonstrate strong communication, empathy, and reliability, contributing to positive community impact.

Benefits

Travel expenses reimbursement

Online training and workshops

Experience in social welfare law

Qualifications

• Strong written communication skills with high levels of attention to detail.
• Ability to interpret complex information and assist clients effectively.
• Commitment to confidentiality and data protection in all client interactions.

Responsibilities

• Support residents to understand eligibility criteria for welfare benefits.
• Provide direct assistance for benefit claims and accurate information capture.
• Attend ongoing training and team meetings for current legislation updates.
• Maintain accurate and confidential client records.

Skills

Excellent interpersonal skills

Non-judgmental and empathic approach

Research and analytical skills

Strong written communication skills

Ability to work in a team

Reliability and commitment

Job description

A community welfare support organization is seeking volunteers to assist clients in understanding and applying for welfare benefits. This role involves providing tailored advice, direct assistance in completing claims, and maintaining client records. The position allows remote work, with training and mentoring provided to help build skills. Ideal candidates will demonstrate strong communication, empathy, and reliability, contributing to positive community impact.