Remote AI-Driven Claims Experience Specialist

Applied Intuition Inc.; Remote; GBP 60,000 - 80,000; Part time

Job summary

An innovative insurtech company is seeking a detail-oriented Customer Experience Specialist to join their insurance contact center team. This role involves managing new claims calls, assisting adjusters, and ensuring smooth information flow through the claims process. Ideal candidates will have 2+ years in customer support, possess strong communication and organizational skills, and thrive in a fast-paced environment. The role offers generous health benefits and a flexible work-from-anywhere policy.

Benefits

Generous health insurance package

Pension plan with employer contributions

Work from anywhere policy

Industry qualifications paid

Qualifications

• Minimum 2 years of experience in customer support or claims role.
• Strong verbal and written communication skills with a focus on empathy.
• Ability to prioritize multiple tasks and meet deadlines.

Responsibilities

• Handle inbound calls to file claims and assist customers with inquiries.
• Gather and enter claim information accurately.
• Prepare standard correspondence related to claims.

Skills

Customer support experience

Excellent communication skills

Organizational skills

Attention to detail

Proficiency with Google Workspace

Tools

Google Workspace

Job description

An innovative insurtech company is seeking a detail-oriented Customer Experience Specialist to join their insurance contact center team. This role involves managing new claims calls, assisting adjusters, and ensuring smooth information flow through the claims process. Ideal candidates will have 2+ years in customer support, possess strong communication and organizational skills, and thrive in a fast-paced environment. The role offers generous health benefits and a flexible work-from-anywhere policy.