Rehabilitation Case Manager

Health & Case Management Ltd; Croydon; On-site; GBP 28,000 - 34,000; Full time

Job summary

A healthcare provider in the UK is seeking a Rehabilitation Case Manager to deliver assessments and interventions in a hybrid working environment. This role requires strong communication skills and clinical experience in either sports therapy or rehabilitation. The successful candidate will help patients on their recovery journey while maintaining high attention to detail. Competitive salary and full-time permanent status are offered.

Qualifications

• 12–18 months post-graduate clinical hands-on experience or case management experience.
• Experience in high customer service delivery.
• Experience in the insurance or medico-legal sector is an advantage.

Responsibilities

• Deliver clinically robust telephone assessments for appropriate outcomes.
• Assess, plan, implement and evaluate clinical pathways for patient recovery.
• Provide high standards of patient care and clear advice.

Skills

Strong communication skills

Ability to apply sound clinical judgement

Strong MS Office skills

Prioritisation in a fast-paced environment

Education

Relevant clinical qualification (Sports Therapy/Rehabilitation)

Membership with a relevant professional body

Job description

Job title: Rehabilitation Case Manager

Location: Croydon (hybrid working available)

Salary: £28,900

Status: Full-time, permanent

Working hours: 37.5 – shifts covering 8am‑6.30pm Mon‑Fri with occasional Saturday shift

Purpose of Role:

An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands‑on experience in a telephonic, office‑based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast‑paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands‑on experience outside of the typical clinical or sporting environments.

Key Responsibilities

• Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes
• Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure
• Regular and consistent use of the bio‑psychosocial model when making contact with patients and with clinical decisions
• Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice
• Taking a forward‑thinking, patient‑centred approach to overcome case management hurdles

Person Specification

Experience

• 12–18 months post‑graduate clinical/hands‑on experience or previous case management or vocational rehabilitation expertise
• Experience with delivery of high customer service and / or proven case management experience
• Experience within the insurance or medico‑legal sector an advantage

Skills & Knowledge

• Strong communication skills both via telephone and email. Able to apply sound clinical judgement
• Can prioritise in a fast‑paced environment
• Strong MS Office skills

Attributes

• Proactive
• Good attention to detail
• Passionate about delivering good service to customers

Qualifications and Training

• Relevant clinical qualification (Sports Therapy/Rehabilitation)
• Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC)

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.