Regional Relationship Manager

OUTCO Ltd; Reading; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading outdoor estate management firm in the UK seeks a motivated Regional Relationship Manager to maintain client satisfaction and enhance relationships with existing clients. Responsibilities include developing sales plans, building client relationships, and meeting KPIs. The ideal candidate should possess strong sales skills, experience in securing large contracts, and be proficient in CRM systems. Competitive salary and hybrid working options are provided.

Benefits

Competitive salary

25 days annual leave

Hybrid working

Career development opportunities

Company Employee Assistance Programme

Qualifications

• Possess a full UK driving licence and own vehicle.
• Proven experience in sales roles and securing large contracts.
• Exceptional client relationship management skills.
• Results-driven with a history of meeting or exceeding sales targets.

Responsibilities

• Develop and implement regional sales plans to achieve targets.
• Build and maintain strong relationships with existing clients.
• Monitor and deliver KPIs and customer satisfaction scores.
• Act as the first point of contact for account escalations.
• Conduct client meetings and site visits.

Skills

Account management skills

Client relationship management

Sales skills

CRM system proficiency

Contract negotiation

Tools

MS Office

Job description

About Outco

OUTCO is one of the UK's market leaders in outdoor estate management, dedicated to protecting, maintaining, and enhancing outdoor estate infrastructure. We deliver a full range of specialist winter, grounds, and asset maintenance services to commercial properties nationwide. As the first provider of a complete end-to-end estate compliance solution powered by smart technology, we combine expertise and innovation to keep our clients' estates safe, compliant, and looking their best all year round.

REGIONAL RELATIONSHIP MANAGER

Permanent role within the Southeast region of the UK, within the Sales and Marketing Department.

THE ROLE

We are seeking a motivated and ambitious Regional Relationship Manager to focus on maintaining client satisfaction, resolving service issues, and building strong, lasting relationships with existing and potential clients. You will bring knowledge and skills in account management, excellent commercial instincts, and outstanding client relationship skills.

Key Responsibilities

• Develop and implement regional sales plans to achieve or exceed revenue targets.
• Build and maintain strong relationships with existing clients to drive retention and upsell opportunities.
• Monitor and deliver KPIs and customer satisfaction scores, ensuring clients' needs are met.
• Work closely with the Account Management and Sales teams to plan retention strategies across all accounts.
• Actively participate in the client retention programme across all service lines.
• Serve as the first point of contact for account escalations and problem resolution.
• Conduct client meetings and site visits, which may involve frequent travel across the UK.
• Advise clients on contract reviews and provide guidance on services.

About You

To be successful in the role, you are to possess the following knowledge and skills:

• Possess a full UK driving licence and own vehicle.
• Proven knowledge and skills in sales roles and in securing large contracts, ideally within Facilities Management, Property Management, or related markets.
• Skilled at selling seasonal contracts within challenging budget environments.
• Exposure in managing diverse and demanding client portfolios, with confidence dealing with stakeholders at all levels.
• Knowledgeable about property, facilities management, or public sector/NHS markets.
• Exceptional client relationship management skills, with a track record of building trust and responsiveness.
• Results‑driven with a proven history of meeting or exceeding sales targets and growing business.
• Competent in CRM systems, MS Office, and web‑based tools.
• Demonstrated success in improving service delivery and customer satisfaction.

Company Benefits

• Competitive salary depending on knowledge and skills.
• 25 days annual leave, in addition to bank and public holidays.
• Hybrid working.
• Volunteering days.
• Career development and training opportunities.
• Salary Sacrifice Company Pension Scheme.
• Salary Sacrifice Car Scheme.
• Company Employee Assistance Programme.
• GP24 access to 24/7 GP appointments and advice.
• Death in Service benefit.
• OUTCO Inspire via Reward Gateway for discounted.