Regional Operations & Relationship Manager

Community Health Partnerships Ltd; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare services company is looking for a Regional Operations & Relationship Manager in Manchester. This role involves managing NHS LIFT buildings, overseeing compliance, and ensuring tenant satisfaction. Candidates should have foundational experience in property management and excellent relationship management skills. A competitive salary of £35,000 to £45,000 per year is offered for this fixed-term contract.

Qualifications

• Foundational experience in Facilities, Estates or Property Management is essential.
• Experience presenting information to stakeholders is crucial.
• Knowledge of health and safety compliance requirements is necessary.
• Experience in tenant relationship management with issue resolution is required.
• Understanding of community engagement and social value awareness is a must.

Responsibilities

• Improve customer satisfaction through transparency and responsiveness.
• Manage stakeholder relationships and ensure property compliance.
• Support community engagement initiatives and contract compliance.
• Contribute to a structured workload planning process.

Skills

Proactive & self‑directed

Exceptional relationship management

Collaborative team player and influencer

Prioritisation and workload management

Confident and articulate communicator

Problem solving and solutions orientation

Strong organisational skills and attention to detail

Education

IWFM Level 3 in Facilities Management

IOSH Working Safely

Tools

Microsoft packages

Digital systems

Job description

Regional Operations & Relationship Manager

Community Health Partnerships (CHP), a wholly owned company of the Department of Health and Social Care, is hiring a Regional Operations & Relationship Manager to support the day‑to‑day management of NHS LIFT buildings in the South & East of England.

Job Summary

This role provides relief support across the South & East region and supports projects as required. Key duties include overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting contract and safety compliance, and contributing to community engagement initiatives. A structured, proactive approach is essential for effective workload planning and relationship building.

Operational Focus

• Improve customer satisfaction through transparency and responsiveness
• Deliver excellent stakeholder relationship management
• Ensure properties meet safety and regulatory standards
• Integrate buildings within communities
• Manage space utilisation and contracts
• Advance environmentally sustainable practices, including Green Fund procurement

Person Specification

Skills and Behaviours

• Proactive & self‑directed
• Exceptional relationship management
• Collaborative team player and influencer
• Prioritisation and workload management
• Confident and articulate communicator
• Problem solving and solutions orientation
• Strong organisational skills and attention to detail

Desirable

• Commitment to continuous professional development
• Constructive negotiation skills
• Adaptability and resilience
• Record keeping and documentation management
• Strategic thinking for community engagement

Qualifications

Essential

• IWFM Level 3 in Facilities Management
• IOSH Working Safely

Desirable

• IWFM Level 4 in Facilities Management or above
• IOSH Managing Safely

Experience

Essential

• Foundational experience in Facilities, Estates or Property Management
• Experience presenting information to stakeholders
• Knowledge of health and safety compliance requirements
• Proven tenant relationship management and issue resolution
• Community engagement and social value awareness
• Operational documentation maintenance
• Proficiency with Microsoft packages and digital systems

Desirable

• Customer service experience
• Knowledge of healthcare services
• Experience in a healthcare environment
• Knowledge of FM services and contract liaison
• Performance monitoring against objectives
• Meeting facilitation skills
• Project lifecycle experience
• Social value and CSR knowledge

Additional Information

Salary: £35,000 – £45,000 per year (fixed‑term, 18 months).

Working pattern: Full‑time, Contract.

Location: Suite 12B, Manchester One, 53 Portland Street, Manchester, Greater Manchester, M1 3LD.

Application: Please submit your application directly via the following link – https://pfchp.jobs.people-first.com/jobs/details/recruitment%2Fjobdetails%2Ff72b20e3-e700-4d5b-b7ca-19ac0241f450 . Failing to use this route may render your application unconsidered.

Disclosure and Barring Service Check required: The post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Disclosure to DBS is required.

Employer: Community Health Partnerships – https://communityhealthpartnerships.co.uk/

Seniority Level

Mid‑Senior level

Employment Type

Contract – Fixed term (18 months)