Regional Operations Manager

Avanti West Coast; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional rail service provider in Greater London is seeking a Regional Operations Manager to lead driver managers and drivers. This role involves operational risk management, incident learning implementation, and maintaining safety performance standards. Ideal candidates will have strong leadership skills and a thorough understanding of railway infrastructure. The position offers an inclusive work environment and a competitive salary, along with benefits such as free travel and a pension plan.

Benefits

Competitive salary

Defined benefit salary pension

Free travel on Avanti West Coast

Privilege Travel Card

30 days holiday, increasing to 37

10 free journeys on other First Group Train Operators

Qualifications

• Strong understanding of routes, infrastructure and rolling stock of Avanti West Coast.
• Proven experience in leading teams, managing people and processes within an operational setting.
• Ability to build positive relationships at all organizational levels.

Responsibilities

• Identify and manage operational risks and opportunities.
• Implement actions from Incident Learning Reviews.
• Maintain RM3 for Safety and Performance.
• Design training plans for new routes and equipment.
• Collaborate with Train Planning and Network Rail.

Skills

Knowledge of railway routes and infrastructure

Excellent interpersonal skills

Leadership in operational environments

Job description

Regional Operations Manager: Driving Excellence in Rail!

Are you ready to take on a leadership role that will challenge and elevate your expertise in the railway industry? This is your opportunity! We’re seeking an experienced professional to join our team as Regional Operations Manager, leading driver managers and drivers at our London Euston depot.

In this pivotal role, you’ll champion the growth and development of your team, ensuring they have the skills and capabilities to deliver outstanding performance. You’ll set and monitor objectives aligned with our strategic goals, driving operational improvements across the region.

What You’ll Be Doing:

• Operational Risk Management: Proactively identify and address operational risks and opportunities. Collaborate with internal and external stakeholders to deliver key projects and initiatives.
• Incident Learning: Lead the implementation of actions from Incident Learning Reviews, ensuring lessons are embedded and applied.
• Compliance & Standards: Maintain RM3 for Safety and Performance, implement Performance Improvement Management Systems (PIMS), and execute Network Performance Board strategies to achieve performance targets.
• Training & Development: Design and deliver training plans for new routes, traction, signalling, and equipment to support upcoming timetables.
• Collaboration: Work closely with Train Planning, Train Services, and Network Rail to ensure seamless operations.
• Industrial Relations: Strengthen relationships with union representatives, develop strategies for effective industrial relations, and create a coordinated framework for local bargaining.

What We’re Looking For:

• Knowledge: Strong understanding of routes, infrastructure, and rolling stock operated by Avanti West Coast.
• Interpersonal Skills: Ability to build positive, constructive relationships at all levels.
• Leadership: Proven experience in leading teams and managing people and processes, ideally within an operational environment.

If you thrive in a fast‑paced, challenging environment, have exceptional leadership skills, and share our passion for the railway industry, we’d love to hear from you!

What’s in It for You:

• Competitive salary
• Defined benefit salary pension
• Free travel on Avanti West Coast for you and your spouse/partner/dependents
• Privilege Travel Card (75% off other train operators for leisure travel)
• 30 days holiday (increasing by 1 day per year up to 37 days, including bank holidays)
• 10 free journeys on other First Group Train Operators

Join us and help shape the future of rail travel!

Be You. With Us.

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close‑knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.

Our Avanti West Coast Values

Passionate- We foster a culture where everyone is driven by our mission and are dedicated to achieving it together.

Committed-We are committed to safety, reliability and delivering the very best for our customers, our colleagues, stakeholders and the industry.

Integrity-We believe in taking responsibility for our reactions and decisions to ensure we do the right thing even when it is difficult to do and hold others accountable for doing the same.

Ambitious-We strive to be the best and are curious to new ways of working within our business and the wider industry.

Authentic-We are genuine, caring and grounded individuals that operate and communicate with openness, trust and clarity.