Regional Community Operations Manager

Bascats; United Kingdom; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading charity organization in the UK is seeking a Regional Community Operations Manager to oversee operations in the South West, covering several counties including Cornwall and Devon. This role involves significant leadership, managing services, and ensuring high standards in community operations. Candidates should have operational leadership experience, strong communication skills, and knowledge of the animal welfare sector. Offering competitive salary and benefits, the position supports a hybrid work environment.

Benefits

Health benefits

26 days annual leave

Salary Finance program

Qualifications

• Significant operational leadership experience in charity or public service.
• Experience in managing complex community-based services.
• Valid UK driving licence and own vehicle.

Responsibilities

• Oversee operational planning and service delivery in the region.
• Drive local plans and support national initiatives.
• Provide leadership and foster a positive culture.

Skills

Operational leadership experience

Confident communication

Stakeholder engagement

Project management

Team management

Knowledge of animal welfare sector

Job description

Team: Community Operations

Location: Hybrid in the South West covering Cornwall, Devon, Somerset, Wiltshire, Dorset and Gloucestershire

Work pattern: 35 hours per week, 9am to 5pm with some weekends and overnight stays as required

Salary: Up to £49,655.50 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Regional Community Operations Manager

• oversee a defined region and is responsible for operational planning, service delivery, people leadership, and effective resource management within their area of accountability
• operate with a strong degree of autonomy, ensuring that day‑to‑day operations run efficiently and consistently with national and regional priorities
• act as the primary operational leader and public representative for their region, driving local plans, supporting the implementation of national initiatives, and ensuring that services are delivered to high standards
• provide leadership to employees and volunteers across the region, contributing to a positive, inclusive, and high‑performing culture

About the Community Operations team

• Community Operations is responsible for the delivery of all of Cats Protection’s cat facing services
• It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
• Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months
• The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers

What we’re looking for in our Regional Community Operations Manager

• Significant operational leadership experience within the charity, public, or community‑based service sector
• A confident communicator with the ability to engage and influence a wide range of stakeholders
• Experience managing and delivering complex community‑based services or projects at a regional or local level
• Proven line‑management experience of dispersed teams in a fast‑paced, multi‑site environment
• Knowledge of the animal welfare sector (including differences across the devolved UK jurisdictions)
• Hold valid UK driving licence and access to own vehicle

What we can offer you

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about here

Interested? Here’s how to apply

Application closing date: 28 January 2026

Interview date: 11 and 12 February 2026

Please note, we do not accept applications or speculative CVs from agencies.

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:

• Anonymised application form
• In-person interview with presentation at Devon Cat Centre

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [e-mail] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.