Referrals Coordinator

National Fostering Agency Group; Basildon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading children's fostering organization in Basildon seeks a motivated Referral Coordinator to match Looked After Children with dedicated foster carers. The role requires strong communication, multi-tasking, and decision-making skills within a busy, customer-facing environment. Ideal candidates will be enthusiastic team players passionate about making a positive impact on children's lives, ensuring high-quality care and support. A competitive benefits package includes up to 39 days of annual leave, life assurance, and a pension scheme.

Benefits

Up to 39 days annual leave

Life Assurance

Pension scheme

Mental health support services

Discount options

Qualifications

• Experience or understanding of Looked After Children is desirable.
• Ability to work under pressure while providing excellent customer service.
• Motivated team player with strong initiative.

Responsibilities

• Safely match Looked After Children to foster carers.
• Demonstrate effective multi-tasking and decision-making skills.
• Build positive working relationships with colleagues, foster carers, and local authorities.

Skills

Effective multi-tasking

Decision-making

Communication skills

Relationship building

Job description

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Job Title:Referral Co-ordinator

Location:Office based from our office in Basildon, Essex

Contract Type:Permanent

Hours:37.5 hours per week

We have a fantastic opportunity for motivated and enthusiastic Referral Coordinator to join ourteam at the Children first fostering Basildon Office, who will part of making positive contributions to changing the lives of children and young people.

About the Group

Its official, we have been rated as a Great Place to Work 2025!

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either‘Outstanding’or‘Good’ which we are extremely proud of.

Who are we looking for?

We are seeking a motivated, enthusiastic, and conscientious team player who has a passion to be part of changing children’s lives for the better!

Based in our Basildon Office,you will work within the Referral Hub whereby your role is to safely match Looked After Children to our pool of dedicated foster carers.

This is a busy, demanding, customer facing role where you should be able to demonstrate effective multi-tasking and decision-making skills. We are looking for someone who is assertive, shows good initiative, and willing to take ownership of tasks, in addition to excelling in building positive and strong working relationships - Communication skills are key! The ideal candidate will hold the ability of working under timely pressures whilst providing excellent customer service with a variety of people at different levels, working alongside colleagues, Foster Carers and Local Authorities.

Ideally you will have experience or understanding of Looked After Children, and/or Local Authority structure and needs, particularly in the provision of services for children and young people, though this is not essential.

You will however need to be self-motivated and dynamic to work efficiently and creatively both alone, as part of a team, and remain calm under pressure.

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

• Up to 39 days annual leave each year (25 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)
• Life Assurance
• Pension scheme with options to increase your contributions
• “Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

• A wide range of health, wellbeing, and insurance benefits
• 100’s of discount options valid in the UK and abroad
• Cycle to Work Schemes
• Electric Car Purchase Scheme
• Critical illness cover

And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

Wherever you work – whether in a city location or one of our more rural settings – you’ll be part of one dynamic family, aiming high and dreaming big, and helping the people we work with achieve their own personal goals