Recovery Driver – Chelmsford

Automobile Association; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading roadside assistance provider in Chelmsford is seeking a Roadside Recovery Driver to support customers in various conditions. The role requires a full driving licence (HGV 2) and driving proficiency, alongside strong communication skills. Successful candidates will enjoy significant benefits, including discounts and development programs. Flexibility for shifts is necessary, as you'll provide essential support to drivers and vehicles in need.

Benefits

Full uniform and equipment provided

Free breakdown cover from day one

23 days holidays (increases with service)

Up to 7% company pension contribution

Employee Assistance Programme

24/7 remote GP service

Qualifications

• Must live within 25 miles or 1 hour travel from the depot.
• Must be comfortable adapting to new technology.
• Must be happy working shifts including evenings, nights, weekends, and Bank Holidays.

Responsibilities

• Provide roadside assistance to customers, ensuring their safety.
• Load vehicles onto trucks and transport them for repairs.
• Communicate effectively with customers to reassure them.

Skills

Full driving category C driving licence (HGV 2)

Driver CPC qualification

Problem-solving skills

Excellent communication skills

Job description

As our Roadside Recovery Driver, you’ll go the extra mile for our customers.

Anything can happen whilst driving, but it’s OK we are the AA! We get everyone back on the road safely and get their day moving again.

*This includes a location allowance *

Depot Postcode: CM1 3SR

• Shifts: Rolling Rosta, working 18 out of 28 days with 2 weekends off. Standard Shifts are 9 hours 45 mins. (Inc. 45 min break) End of shift flexibility is required meaning you may work up to 12 hours in a shift inc. break
• Bring your best self and we provide the rest, including; full Uniform, Boots, and the best available equipment!
• Free breakdown cover from day one
• Equivalent of 23 days holidays (increases with service)
• Up to 7% company pension contribution
• Join a famous brand that our customers love, with industry leading training
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

This is the job

You’ll be the friendly face of the UK’s largest motoring organisation. To our customers, you’re the superhero. Ready for anything, you’ll be there for them, anytime, anywhere and in any weather. You’ll get their day moving again by using your technical skills to load vehicles onto your truck and getting the vehicle and customer to a garage for repair, or wherever they need to be.

What will I be doing?

• A communicator: You're great with your customers, you’re the calming influence, reassuring and professional in all situations, ensuring your customer feels safe and that their needs are being taken care of.
• A self-starter: You will be content working independently, as well as collaborating as part of a team, driving to different locations in all weathers.
• A fixer/problem solver: You’re someone who thrives in all situations! You will revel in utilising your expertise to solve a variety of issues.

What do I need?

• To be eligible for this role you must live within 25 miles OR 1 hours travel from the depot – postcode included in advert.
• A full driving category C driving licence (HGV 2). Ideally you’ll hold the CE (HGV 1) licence too, although this isn’t essential as we can help you with this.
• Alongside this, you’ll need a Driver CPC (certificate of professional competence) qualification, and a digital drivers/tachograph card.
• To be comfortable adapting to new technology- training will be provided.
• To be happy working shifts, which include evenings, nights, weekends and Bank Holidays.

Additional information

As a valued team member, you’ll have access to a range of fully supported development programmes, designed to help you progress your career with us.

Whether you’re looking to grow in your current role, or learn new skills and take on greater responsibilities, we will help you build the career you’re looking for.

Here at the AA we understand diversity and value the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, are empowered to be your best and feel like you truly belong.

You’ll also have access to a range of benefits such as:

• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance

You can apply today by clicking on the link below and filling out a short application form. Your application will then be reviewed before we arrange an online interview assessment.

As part of the onboarding process, we complete several pre-employment checks including drug and Alcohol checks, work references, credit and criminal record checks.