Receptionist – Weekends

Vets Now; Gillingham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leader in emergency pet care is seeking a Weekend Veterinary Receptionist in Gillingham. This role involves being the initial point of contact for clients during emergencies, managing administrative tasks, and providing support to clients. The position requires strong communication skills and flexibility, offering 7 weeks of annual leave, a cash health plan, CPD allowance, and family-friendly policies. This is an excellent opportunity for those passionate about animal care in a supportive environment.

Benefits

7 weeks annual leave

Paid day off for your birthday

Cash Health Plan

Discounts and cashback through Vets Now For You

Paid CPD allowance

Family-friendly policies

Discounted staff pet care

Paid volunteering days

Death in service benefit

Qualifications

• Experience in client-facing roles or veterinary settings is advantageous.
• Strong interpersonal skills to manage client interactions effectively.
• Ability to handle administrative tasks in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for clients during emergencies.
• Manage clinic's administrative duties to ensure smooth operations.
• Offer support and reassurance to clients throughout their experience.

Skills

Client communication

Administrative skills

Emergency response

Job description

Overview

Weekend Veterinary Receptionist

£13.20ph plus benefits

Company Overview

Vets Now is renowned as the UK’s leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Gillingham.

Role Overview

• First point of contact:
• Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits, including greeting all clients, answering calls, booking appointments, and handling financial transactions.

• Administration:
• Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.
• Providing updates to veterinary staff about patients en route or clients requiring assistance.

• Client Support:
• Be a friendly and reassuring presence, offering support and information when clients need it most.
• Act as a liaison between clients and veterinary professionals.

Working pattern

Role 1

1:4 Saturdays from 12:00 to 18:00

Every Sunday from 08:00 to 15:00

Plus, a fair share of bank holidays.

Role 2

Every other Friday from 18:00 to 00:00

Every Sunday from 09:00 to 16:00

Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave
• Your birthday as a paid day off
• Cash Health Plan provided by Simply Health
• Vets Now For You – reward gateway giving discounts and cashback with 100’s of retailers
• £780 CPD allowance pro-rata
• 10 hours paid CPD hours annually pro-rata
• Family-friendly policies including sick, maternity, paternity and adoption pay schemes
• UK Standard Pension contributions – 5% Employee/3% Employer
• Up to 50% discounted staff pet care
• Paid volunteering days
• Death in service of two times annual salary

We welcome applications from candidates of all backgrounds, including those from diverse and minority groups. As a Disability Confident Employer, we encourage candidates with disabilities and health conditions to apply and are committed to providing reasonable adjustments throughout the recruitment process.