Receptionist/Veterinary Care Assistant

Kernow Vet Group; Stroud; On-site; GBP 22,000 - 26,000; Full time

Job summary

A veterinary care provider in Stroud is seeking a passionate Veterinary Care Assistant to deliver high-quality customer service and clinical care. Responsibilities include assisting veterinary staff, maintaining hygiene, and providing animal handling support. The ideal candidate will possess excellent communication skills, a love for animal welfare, and resilience in challenging situations. A valid driving license is required for travel between sites. Competitive salary and attractive benefits including annual leave, well-being initiatives, and professional development opportunities.

Benefits

6.6 Weeks annual leave

Birthday leave

Enhanced family-friendly policies

Cycle to work scheme

Wellbeing initiatives

Learning opportunities

Discounted staff pet care

Qualifications

• Desire to learn and thrive in a busy team environment.
• Resilience to handle potentially emotional situations.
• Ability to work independently when required.

Responsibilities

• Support the team in maintaining pet wellbeing.
• Assist with animal handling and cleaning tasks.
• Work at reception and process tests.

Skills

Strong communication skills

Excellent customer service experience

Animal care experience

Organizational skills

Job description

Clockhouse Veterinary Hospital, Stroud, Stroud, South West

At Clockhouse Vets we're excited to invite a passionate and friendly Veterinary Care Assistant to join our team! We are looking to recruit a Veterinary Care Assistant (VCA) who will provide a high standard of customer service and clinical care whilst promoting pet wellbeing and supporting the clinical team - a very important part of the role is to be passionate about animals!

About the role

The role will be responsible for supporting the team with taking care of the wellbeing of pets by maintaining a clean and hygienic environment at all times, assisting with animal handling, working at reception and in our lab processing various tests taken by the vet and nursing team, providing support to the Veterinary nurses and Veterinary Surgeons as required. No day is ever the same so you can expect something different.

This is a 40-hour-per-week position, working between 8:00am and 7:30pm on a shift basis. Saturday mornings are worked on a rota, with time off in lieu provided. There are no out-of-hours (OOH) requirements for this role. Whilst this position is full time, we would be willing to look at part time also.

What we’re looking for

We’re looking for an enthusiastic, motivated individual with a genuine love for animal care and welfare. The ideal candidate should thrive in a busy team environment and be confident working independently when needed. Previous experience in a veterinary practice (paid or voluntary) is highly desirable, along with a strong willingness to learn.

Our ideal candidate will also have:

• Experience with animals or in healthcare would be an added advantage.
• Strong communication skills and the ability to show empathy
• Excellent customer service experience, with a professional approach to dealing with the public
• A valid driving license, as travel between our 6 sites is required
• Experience in animal welfare, including feeding, cleaning, medicating, and handling, with a solid understanding of animal welfare needs
• Resilience to handle potentially emotional and distressing situations
• A positive attitude and the ability to work well within a team
• Strong organisational skills, with the ability to prioritize tasks and manage your workload efficiently
• Previous experience in a veterinary environment is desirable

In addition to a competitive salary, you will benefit from:

• 6.6Weeks annual leave
• Additional annual leave for your birthday which will be added to your holiday allowance
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Cycle to work scheme
• Initiatives focused on employee wellbeing
• Non-accidental injury support
• Learning and development opportunities via the IVC Evidensia Academy
• Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
• Discounted staff pet care

Clockhouse Veterinary Hospital, Stroud