Receptionist Optical Express

Optical Express Group; Norwich; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading eye care provider is seeking a Receptionist for their Norwich location. This role involves providing high-level patient service in a busy environment, covering reception duties, supporting administration, and conducting essential tests for procedures. Candidates should be confident, organized, and passionate about customer service. Benefits include career progression opportunities, modern working conditions, and free laser eye surgery. Join a supportive team dedicated to delivering exceptional care to patients.

Benefits

Career progression

Modern working environment

Free Laser Eye Surgery

29 days annual leave

Discounted eyewear

Qualifications

• Passion for providing world-class customer service.
• Strong organizational and communication skills.
• Ability to work closely with colleagues.

Responsibilities

• Cover reception area and prioritize incoming calls.
• Perform pre-operative testing and assist during consent appointments.
• Provide administrative support to the Manager.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

Attention to detail

Job description

Job Title – Receptionist

Location – Norwich

Hours – 40 hours per week and flexible to work weekends

Salary – £25,400

Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Jhonson Vision and Zeiss.

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicating all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

It will also involve

• Pre-operative testing; conducting tests prior to examination and treatment and assisting during the consent appointment process, including providing information to patients prior to their IOL or LVC procedure.
• Patient discharging; instructing the patient pre and post procedure on the care of the eyes, updating medical records, making follow up appointments.
• Laser technician; preparation and calibration of the lasers, understanding data, loading and transferring data, safe running of the lasers.
• Co-ordinating: Controlling patient flow on the day of the consent appointment and surgery appointments to ensure minimum waiting times for patients and managing queries.

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

What’s in it for you?

• Career progression
• Modern working environment with superb technology support
• No night shift
• 29 days annual leave per year
• Pension scheme
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• An accessible management team and transparent management structure
• Working in a larger clinical team means less pressure on our staff and more time to spend with our patients
• Full visibility of 6 week rota

Please apply now by uploading your CV.

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer