Receptionist – Front of House, Guest Experience Focus

PIG Hotel Group; Honiton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A hospitality group in Honiton is seeking a customer-focused Receptionist to join their front of house team. As the first point of contact for guests, you will ensure a high standard of service and effective communication across departments. Experience in a similar role is beneficial but full training will be provided. This role offers competitive compensation and generous perks including discounts, annual holiday increases, and free healthcare access.

Benefits

Free staff stays (B&B)

35% discount on food, beverages & treatments

Annual holiday increase (up to 33 days)

Take home goods at cost price

Free on-demand GP access

Learning & development courses

Anniversary vouchers for dinner with wine

Qualifications

• Experience in a similar role preferred but not essential.
• High standards of service delivery.
• Ability to maintain communication with hotel departments.

Responsibilities

• Act as the first point of contact for hotel guests.
• Answer incoming calls and respond to emails.
• Ensure guests have an excellent first impression.

Skills

Customer service

Attention to detail

Effective communication

Tools

Opera Fidelio

Job description

A hospitality group in Honiton is seeking a customer-focused Receptionist to join their front of house team. As the first point of contact for guests, you will ensure a high standard of service and effective communication across departments. Experience in a similar role is beneficial but full training will be provided. This role offers competitive compensation and generous perks including discounts, annual holiday increases, and free healthcare access.