Receptionist / Care Navigator

West Suffolk Clinical Commissioning Group; Thetford; On-site; GBP 20,000 - 24,000; Full time

Job summary

A local healthcare provider in Thetford is looking for a friendly and adaptable receptionist to join their team. The role involves greeting patients, managing appointments, and ensuring efficient service delivery. The ideal candidate should possess strong communication skills, experience in a public-facing role, and the ability to work well under pressure. If you are organized and keen to contribute to excellent patient care, this opportunity may be ideal for you.

Benefits

Supporting a positive working environment

Opportunity to work in a multi-disciplinary team

Qualifications

• Excellent communication skills with a clear and polite telephone manner.
• Experience working in a busy team environment.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Greet and direct all patients.
• Make appointments and manage patient records.
• Answer the telephone promptly and deal with requests.

Skills

Excellent communication skills

Strong IT and administration skills

Ability to work confidentially and discreetly

Experience dealing with the public

Confidence to work as part of a team

Job description

About the Role

Grove Surgery in Thetford has a fantastic opportunity for a receptionist to join our team on a full time basis, for 37.5 hours per week, days and times to be discussed at interview.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients;
• Making appointments and giving out appointment cards, where required;
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
• Dealing with requests for information, and managing problems and complaints;
• Advising patients of practice procedures;
• Registering new patients;
• Answering the telephone, promptly.

About the Candidate

We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service and have the following attributes:

• Excellent communication skills, with a clear and polite telephone manner;
• Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
• Experience of working with the general public, being sensitive and empathic in distressing situations;
• Confidence to work as part of a team and ability to "think on your feet";
• Strong IT and administration skills;
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us

We are a friendly , energetic team who love to have fun and we make each other laugh every day, our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment.

Grove Surgery has a list size of 13000 patients andare a teaching practice supporting the training of nursing associates, physician associates, medical students and GP registrars.

We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery.

We have an exceptional multi-disciplinary team including nurses, HCA's, a social prescriber, a care-coordinator, paramedics, physician associates, a clinical pharmacist, and pharmacy technician who work alongside our GPs to ensure our patients receive the best care available.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.